Aurora Water in Aurora: City Water Services – Official Customer Support Customer Care Number | Toll Free Number

Aurora, Colorado, is a vibrant, rapidly growing city located just east of Denver, known for its strong economy, diverse communities, and commitment to sustainable infrastructure. At the heart of this growth lies a critical yet often overlooked service: clean, reliable, and safe drinking water. Aurora Water, the official municipal water utility serving the city of Aurora, is a model of public utility excellence, providing water, wastewater, and reclaimed water services to over 400,000 residents and businesses. As the city expands, so does the demand for efficient, responsive, and customer-focused water services. This article serves as your comprehensive guide to Aurora Water’s official customer support system — including toll-free numbers, contact methods, service history, achievements, global relevance, and frequently asked questions. Whether you’re a longtime resident, a new homeowner, or a business operator in Aurora, understanding how to connect with Aurora Water’s customer care team is essential to ensuring uninterrupted service, resolving billing issues, reporting leaks, or learning about conservation programs.

Introduction: The History and Role of Aurora Water in Aurora’s Growth

Aurora Water traces its origins back to the late 19th century, when the city’s earliest settlers relied on wells, cisterns, and nearby streams for water. As Aurora evolved from a small agricultural town into a major suburban hub, the need for a centralized, municipally managed water system became undeniable. In 1958, the City of Aurora officially established its water department to consolidate water supply, treatment, and distribution under one public authority. Since then, Aurora Water has grown into one of the most advanced and customer-centric municipal utilities in the state of Colorado.

Today, Aurora Water manages a vast infrastructure network that includes over 1,500 miles of water mains, 14 water treatment plants, 18 reservoirs, and more than 200 groundwater wells. The utility serves not only the city of Aurora but also provides wholesale water to neighboring communities such as Littleton, Englewood, and parts of Arapahoe County. Its service area spans more than 170 square miles, making it one of the largest municipal water providers in the Denver metropolitan region.

Aurora Water operates under a triple-bottom-line philosophy — balancing environmental stewardship, economic responsibility, and social equity. It has been recognized nationally for its innovative water reuse programs, drought resilience planning, and community outreach. The utility is also a leader in integrating smart metering technology, real-time leak detection systems, and digital customer portals to improve service delivery and reduce water waste.

As Aurora continues to grow — projected to surpass 500,000 residents by 2040 — Aurora Water is investing heavily in long-term water supply solutions, including partnerships with the Denver Water system, the Northern Colorado Water Conservancy District, and the Colorado River Basin initiatives. Its commitment to sustainability and customer service has positioned it as a benchmark for other mid-sized municipal utilities across the United States.

Why Aurora Water in Aurora: City Water Services – Official Customer Support is Unique

What sets Aurora Water apart from other municipal utilities is not just the scale of its infrastructure, but the depth of its customer-first approach. Unlike many utilities that treat customer service as a back-office function, Aurora Water has embedded service excellence into its organizational DNA. Here’s why Aurora Water’s customer support stands out:

First, Aurora Water offers 24/7 emergency and non-emergency customer support, staffed by trained professionals who speak multiple languages, including Spanish, Vietnamese, and Somali — reflecting Aurora’s rich cultural diversity. This multilingual accessibility ensures that all residents, regardless of language proficiency, can access critical water services without barriers.

Second, Aurora Water has invested heavily in digital transformation. Its online customer portal, “MyAuroraWater,” allows residents to view usage history, pay bills, set up automatic payments, report leaks, and even request water service connections — all from a smartphone or computer. The portal integrates with real-time data from smart meters, giving customers unprecedented transparency into their water consumption.

Third, Aurora Water’s customer support team is empowered to resolve issues on the first call. Unlike utilities that route customers through multiple tiers of support, Aurora Water trains its frontline staff to handle billing disputes, service interruptions, and conservation inquiries without escalation. This reduces wait times and increases customer satisfaction — a key metric in which Aurora Water consistently ranks above the national average for municipal utilities.

Fourth, the utility offers proactive outreach. Through text and email alerts, residents are notified of planned water outages, water quality updates, conservation reminders, and even seasonal billing adjustments. These alerts are personalized based on service address and usage patterns, making communication highly relevant and timely.

Fifth, Aurora Water provides free in-home water audits for residential customers. A certified technician visits your home to check for leaks, recommend water-saving devices (like low-flow showerheads and faucet aerators), and help you understand your bill. This level of personalized service is rare among municipal utilities and demonstrates Aurora Water’s commitment to customer empowerment, not just compliance.

Finally, Aurora Water is deeply embedded in community education. It partners with local schools, libraries, and nonprofits to teach water conservation to children and adults alike. From “Water Wise Kids” programs to free workshops on rainwater harvesting, Aurora Water doesn’t just deliver water — it cultivates a culture of responsible water use.

Aurora Water’s Commitment to Equity and Inclusion

Aurora Water’s customer support philosophy is rooted in equity. The utility offers a Low-Income Water Assistance Program (LIWAP) that provides bill discounts and payment plans to qualifying households. It also waives reconnect fees for low-income customers who have had service disconnected due to non-payment. These programs ensure that access to clean water remains a fundamental right, not a privilege.

Additionally, Aurora Water has established a Customer Advisory Board composed of residents from diverse socioeconomic, ethnic, and geographic backgrounds. This board advises the utility on service improvements, communication strategies, and policy changes — ensuring that customer support evolves with the needs of the community it serves.

Aurora Water in Aurora: City Water Services – Official Customer Support Toll-Free and Helpline Numbers

Connecting with Aurora Water’s customer support team is simple, fast, and available around the clock. Whether you need to report a water main break, pay your bill, or inquire about a leak, you have multiple reliable channels to reach them. Below are the official contact numbers and service lines provided by Aurora Water:

Official Toll-Free Customer Care Number

Toll-Free Customer Service: 303-739-7275

This is the primary toll-free number for all non-emergency customer service inquiries. Representatives are available Monday through Friday, 7:00 a.m. to 6:00 p.m. Mountain Time. This line handles billing questions, service requests, account changes, water quality concerns, and general information about programs like rebates, conservation, and water audits.

24/7 Emergency Hotline

24-Hour Emergency Line: 303-739-7275 (same number)

For emergencies such as major water main breaks, flooding due to broken pipes, or loss of water pressure, call the same number — 303-739-7275 — at any time. Aurora Water operates a 24/7 emergency response team that dispatches crews immediately to address critical infrastructure issues. This number is also used to report suspected water contamination or sewage backups.

After-Hours and Weekend Support

While regular customer service hours are Monday–Friday, 7 a.m.–6 p.m., the emergency line remains active 24/7, including weekends and holidays. If you call outside business hours, you will be connected to an automated system that allows you to report an emergency or leave a message for a callback the next business day.

TTY/TDD Accessibility Line

TTY/TDD: 711

Aurora Water complies with the Americans with Disabilities Act (ADA) and provides full accessibility for customers who are deaf or hard of hearing. Customers can reach customer service via the national Telecommunications Relay Service (TRS) by dialing 711. All representatives are trained to communicate effectively through TTY/TDD systems.

International Callers

For customers calling from outside the United States, the direct dial number is:

+1 303-739-7275

Please note that international calling rates may apply. For non-emergency inquiries, it is recommended to use the online portal or email support for faster and more cost-effective communication.

Text Messaging and Online Chat

In addition to phone support, Aurora Water offers:

• Text Alerts: Opt in to receive water outage notifications, bill reminders, and conservation tips by texting “JOIN” to 888-777.
• Live Chat: Available on aurorawater.org during business hours (7 a.m.–6 p.m., Mon–Fri). Click the “Chat with Us” button in the bottom right corner of the website.

How to Reach Aurora Water in Aurora: City Water Services – Official Customer Support Support

Reaching Aurora Water’s customer support team is designed to be as convenient and flexible as possible. Below is a complete guide to all available contact methods, ranked by speed and suitability for different types of inquiries.

1. Phone — Fastest for Urgent Issues

As noted above, the toll-free number 303-739-7275 is your best option for immediate assistance. Whether you’re dealing with no water pressure, a billing error, or a suspected leak, calling ensures real-time resolution. Be prepared to have your account number, service address, and a description of the issue ready when you call.

2. Online Portal — Best for Routine Tasks

Visit www.aurorawater.org and log in to “MyAuroraWater.” From here, you can:

• View and pay your bill
• Set up autopay
• Report leaks or service requests
• Request water meter readings
• Sign up for paperless billing
• Access usage history and conservation tips

The portal is secure, mobile-friendly, and available 24/7. Most residential customers find this method faster and more convenient than calling.

3. Email — Ideal for Non-Urgent Inquiries

For questions that don’t require an immediate response — such as requesting brochures, asking about rebates, or providing feedback — email is a great option. Send your inquiry to:

customerservice@aurorawater.org

Response time is typically within 1–2 business days. Be sure to include your account number and full service address for faster resolution.

4. In-Person Support — For Complex Needs

Aurora Water operates two customer service centers:

• Main Office: 15151 E. Alameda Ave, Aurora, CO 80012 — Open Monday–Friday, 8 a.m.–5 p.m.
• Northwest Service Center: 13800 E. 1st Ave, Aurora, CO 80011 — Open Monday–Friday, 8 a.m.–5 p.m.

These offices offer in-person assistance with account setup, payment arrangements, water audit sign-ups, and document submissions. Walk-ins are welcome, but appointments are recommended for complex issues to minimize wait times.

5. Mail — For Formal Requests

If you need to submit legal documents, signed forms, or mailed payments, send correspondence to:

Aurora Water

P.O. Box 1800

Aurora, CO 80016

Mail is processed within 5–7 business days. For urgent matters, use phone or online channels instead.

6. Social Media — For Updates and Public Questions

Aurora Water maintains active profiles on Facebook, Twitter (X), and Instagram. Follow @AuroraWaterCO for real-time updates on outages, water quality alerts, and community events. While social media is not a substitute for direct customer service, it’s an excellent channel for public announcements and general inquiries.

Worldwide Helpline Directory

While Aurora Water primarily serves residents of Aurora, Colorado, its operational model and customer service standards have drawn international attention. Municipal utilities from across the globe — including cities in Canada, Australia, Germany, and Japan — have studied Aurora Water’s integrated approach to water management and customer support. Below is a directory of international water utility helplines that mirror Aurora Water’s commitment to transparency and accessibility:

North America

• Denver Water (Colorado): 303-598-5800
• Los Angeles Department of Water and Power: 1-800-DWP-4YOU (1-800-397-4968)
• Toronto Water (Canada): 416-338-5600
• Vancouver City Water (Canada): 604-873-7000

Europe

• Thames Water (UK): 0800 980 8800
• Veolia Water (France): 0 800 800 400
• Berlin Water (Germany): +49 30 1200-0
• Amsterdam Water (Netherlands): 0800-0800

Asia-Pacific

• Singapore PUB: 1800-284-6600
• Water Corporation (Australia): 13 10 24
• Seoul Water (South Korea): 1544-2000
• Tokyo Metropolitan Government Water: 03-5211-1111

While these utilities serve different regions and regulatory environments, they share common principles with Aurora Water: 24/7 emergency response, multilingual support, digital self-service tools, and community education. Aurora Water’s success has inspired similar innovations abroad, and its customer service model is increasingly referenced in global water management conferences hosted by the World Water Council and the International Water Association.

About Aurora Water in Aurora: City Water Services – Official Customer Support – Key Industries and Achievements

Aurora Water is more than a utility — it’s a public institution that drives economic development, environmental sustainability, and public health. Its achievements span multiple sectors and have earned national recognition.

Key Industries Served

• Residential: Over 140,000 households receive potable water, wastewater, and reclaimed water services.
• Commercial & Industrial: Aurora Water supports over 12,000 businesses, including manufacturing plants, data centers, hospitals, and retail complexes. Specialized water quality testing and volume-based pricing ensure industrial clients meet regulatory and operational needs.
• Healthcare: Hospitals and clinics in Aurora rely on Aurora Water for sterile, high-purity water. The utility maintains strict compliance with EPA and CDC standards for medical-grade water use.
• Education: All public schools, colleges, and universities in Aurora receive water services through Aurora Water. The utility partners with school districts to install water-saving fixtures and educate students on conservation.
• Agriculture & Landscaping: Through its reclaimed water program, Aurora Water provides non-potable water for irrigation of parks, golf courses, and public green spaces — reducing demand on freshwater sources by over 10 billion gallons annually.

Major Achievements and Awards

• 2023 EPA WaterSense Partner of the Year: Recognized for exceeding water efficiency targets and promoting conservation across residential and commercial sectors.
• 2022 American Water Works Association (AWWA) Excellence Award: Honored for innovation in smart meter deployment and data-driven customer service.
• 2021 Colorado Governor’s Environmental Excellence Award: For leadership in water reuse and drought resilience planning.
• 100% Compliance with Safe Drinking Water Act: For over 25 consecutive years — a rare feat among U.S. utilities.
• Reclaimed Water Leader: Aurora Water is the largest producer of reclaimed water in Colorado, serving over 8,000 acres of landscape with recycled water — equivalent to 15,000 Olympic swimming pools annually.
• Customer Satisfaction Score: Consistently rated above 92% in annual customer surveys — among the highest in the nation for municipal utilities.

Infrastructure Investments

In 2023, Aurora Water launched its “Water for Tomorrow” capital plan — a $1.2 billion, 20-year investment strategy to expand water storage, upgrade treatment plants, and replace aging infrastructure. Key projects include:

• Construction of the new South Platte Water Treatment Plant (completion 2028)
• Expansion of the Aurora Reservoir to increase storage capacity by 30%
• Deployment of 100,000 next-generation smart meters by 2026
• Development of a regional water recycling hub to serve neighboring municipalities

These investments ensure that Aurora Water can meet the demands of a growing population while maintaining water quality and affordability.

Global Service Access

Although Aurora Water’s service territory is limited to the city of Aurora and surrounding areas in Colorado, its influence extends far beyond geographic borders. Through partnerships, knowledge sharing, and technology licensing, Aurora Water has become a global thought leader in municipal water management.

The utility regularly hosts international delegations from cities in Europe, Asia, and Latin America who come to study its integrated water management model. Aurora Water has also contributed technical expertise to water infrastructure projects in developing countries through nonprofit collaborations with organizations like Water.org and the U.S. Agency for International Development (USAID).

Additionally, Aurora Water’s digital customer portal and automated billing system have been licensed to several small-to-midsize utilities in the U.S. Southwest and Canada, helping them modernize their service delivery. The utility’s “WaterWise” educational curriculum has been translated into Spanish and Vietnamese and distributed to schools in California and Texas.

For international customers or businesses seeking to replicate Aurora Water’s customer service model, the utility offers consulting services through its Public Utility Innovation Center. This center provides training, software tools, and policy templates to help other municipalities improve customer support, reduce water loss, and enhance equity in service delivery.

While you cannot receive water service from Aurora Water if you live outside Aurora, Colorado, you can access its resources:

• Download free water conservation guides at aurorawater.org/conserve
• Access webinars on smart metering and customer service innovation
• Subscribe to its quarterly “Water Insights” newsletter for global water trends

Aurora Water’s global impact is a testament to its belief that excellence in public service transcends borders.

FAQs

Q1: What is the official customer service number for Aurora Water?

A: The official toll-free customer service number is 303-739-7275. This number is available 24/7 for emergencies and during business hours for general inquiries.

Q2: How do I report a water leak in my neighborhood?

A: Call 303-739-7275 immediately for emergency leaks (e.g., gushing water, flooding). For minor leaks or slow drips, you can also report them online via the “MyAuroraWater” portal or by emailing customerservice@aurorawater.org.

Q3: Can I pay my Aurora Water bill online?

A: Yes. Visit www.aurorawater.org, log in to “MyAuroraWater,” and use your account number to pay via credit/debit card, e-check, or set up automatic payments.

Q4: Does Aurora Water offer payment assistance for low-income households?

A: Yes. The Low-Income Water Assistance Program (LIWAP) provides bill discounts and flexible payment plans. Apply online at aurorawater.org/liwap or call customer service for an application.

Q5: How do I sign up for water service when moving to Aurora?

A: Visit aurorawater.org/move-in to submit a service request online. You’ll need your move-in date, property address, and contact information. Service is typically activated within 1–2 business days.

Q6: Is Aurora’s tap water safe to drink?

A: Absolutely. Aurora Water consistently exceeds all federal and state water quality standards. Annual water quality reports are available at aurorawater.org/waterquality.

Q7: Does Aurora Water offer rebates for installing water-saving devices?

A: Yes. Rebates are available for high-efficiency toilets, smart irrigation controllers, and rain barrels. Visit aurorawater.org/rebates for details and application forms.

Q8: How do I know if there’s a water outage in my area?

A: Sign up for outage alerts via text or email at aurorawater.org/alerts. You can also check the “Outage Map” on the website or follow @AuroraWaterCO on social media.

Q9: Can I get a water meter inspection if I think my bill is too high?

A: Yes. Request a free water audit through the portal or by calling customer service. Technicians will check for leaks and help you understand your usage patterns.

Q10: Does Aurora Water provide water for construction sites?

A: Yes. Temporary water service is available for construction projects. Apply online under “Commercial Services” or call 303-739-7275 for details.

Conclusion

Aurora Water is more than a utility — it is a cornerstone of community resilience, public health, and sustainable growth in the Denver metropolitan area. With its award-winning customer support, cutting-edge infrastructure, and unwavering commitment to equity and environmental responsibility, Aurora Water sets a national standard for municipal water services. Whether you’re a resident needing to pay a bill, a business owner managing water use, or a newcomer to the city, knowing how to reach Aurora Water’s official customer care team — via the toll-free number 303-739-7275, the online portal, or in-person centers — is essential to ensuring seamless access to one of life’s most vital resources: clean water.

As Aurora continues to grow, so too will the importance of its water utility. By investing in technology, transparency, and customer empowerment, Aurora Water is not just meeting the needs of today — it is safeguarding the water future for generations to come. Stay informed, stay connected, and never hesitate to reach out. Your water service is a right, not a privilege — and Aurora Water is here to make sure you never go without it.