Concur Technologies (SAP) in Bellevue: Travel & Expense Management – Official Customer Support Customer Care Number | Toll Free Number

Concur Technologies, now fully integrated under SAP, stands as the global leader in integrated travel and expense management solutions. Headquartered in Bellevue, Washington, Concur has redefined how businesses manage corporate spending, streamline compliance, and enhance employee productivity through intelligent automation and real-time data insights. As a subsidiary of SAP SE, one of the world’s largest enterprise software companies, Concur leverages cutting-edge cloud technology to deliver seamless, secure, and scalable travel and expense (T&E) platforms used by over 33 million users across 170 countries.

For businesses of all sizes—from Fortune 500 enterprises to mid-market firms and startups—Concur’s cloud-based platform simplifies the complexities of travel booking, receipt capture, policy enforcement, invoice processing, and financial reporting. But even the most advanced systems require expert support. That’s why Concur Technologies (SAP) in Bellevue offers dedicated, 24/7 customer support services to ensure uninterrupted operations and maximum ROI for its clients.

This comprehensive guide provides everything you need to know about accessing official Concur (SAP) customer support in Bellevue, including verified toll-free numbers, global helpline directories, step-by-step contact methods, industry-specific use cases, and answers to frequently asked questions. Whether you’re a new user encountering onboarding challenges or a long-time client needing technical assistance, this resource ensures you connect with the right support channel—fast.

Why Concur Technologies (SAP) in Bellevue: Travel & Expense Management – Official Customer Support is Unique

Concur’s customer support model is not just another helpdesk—it’s a strategic extension of its product ecosystem. Unlike generic SaaS providers that outsource support to third-party call centers, Concur Technologies (SAP) in Bellevue maintains a world-class, in-house customer care team composed of product specialists, financial compliance experts, and technical engineers who understand the nuances of corporate travel and expense workflows.

What sets Concur apart is its proactive, intelligence-driven support approach. Through SAP’s AI-powered analytics and predictive support tools, Concur’s support team can often identify issues before users even report them. For example, if a user’s expense report fails to sync due to a policy mismatch, the system may automatically trigger a personalized notification with step-by-step guidance—reducing resolution time by up to 70%.

Additionally, Concur offers tiered support levels tailored to enterprise needs:

• Standard Support: Available to all customers via online portal, email, and phone during business hours.
• Priority Support: 24/7 access with a dedicated account manager for mid-market and enterprise clients.
• Enterprise Support: Includes SLA-backed response times, on-site consultants, and integration specialists for global deployments.

Concur’s support team also integrates directly with SAP’s global service network, allowing seamless escalation to specialists in finance, HR, and procurement systems. This interoperability means that if your Concur platform is linked to SAP S/4HANA or SuccessFactors, your support issue can be resolved holistically—without bouncing between vendors.

Another unique feature is Concur’s Customer Success Program. Each enterprise client is assigned a Customer Success Manager (CSM) who conducts quarterly business reviews, provides usage analytics, and recommends optimization strategies. This isn’t reactive troubleshooting—it’s strategic partnership.

Finally, Concur’s support knowledge base is among the most comprehensive in the industry, featuring video tutorials, policy templates, API documentation, and community forums moderated by SAP experts. With over 10,000 articles and 2 million monthly visits, it’s a self-service powerhouse that reduces dependency on live support while ensuring accuracy and consistency.

Concur Technologies (SAP) in Bellevue: Travel & Expense Management – Official Customer Support Toll-Free and Helpline Numbers

If you’re a Concur user in the United States or Canada seeking immediate assistance, you can reach official Concur (SAP) customer support through the following verified toll-free numbers:

United States & Canada Toll-Free Support Number

1-800-874-7777

Available Monday–Friday, 6:00 AM – 6:00 PM Pacific Time (PT). For after-hours emergencies (e.g., system outages, payment failures), select option 9 to reach the 24/7 Critical Incident Response team.

Concur Enterprise Support Line (Dedicated for Large Clients)

1-866-426-7882

Exclusive to enterprise customers with a signed Enterprise Support Agreement. Offers direct access to senior technical consultants, integration specialists, and compliance advisors.

Concur Mobile App Support Hotline

1-888-525-2768

For issues specific to the Concur mobile app (iOS and Android), including login errors, receipt scanning failures, GPS tracking discrepancies, and push notification problems.

Concur Expense & Receipt Capture Support

1-877-727-6789

Specialized line for users experiencing issues with receipt upload, OCR (optical character recognition) errors, duplicate expense detection, or policy violation alerts.

International Customers: Concur Global Support Access

While the above numbers are for North America, international clients should refer to the Worldwide Helpline Directory in Section 5 for country-specific numbers. Do not attempt to use U.S. toll-free numbers from overseas—they will not connect.

⚠️ Important Security Notice: Concur Technologies (SAP) will never ask you to provide your password, credit card details, or two-factor authentication codes over the phone. If you receive an unsolicited call claiming to be from Concur support, hang up and call the official number above to verify legitimacy. Always verify caller ID and use only the numbers listed in this official guide.

How to Reach Concur Technologies (SAP) in Bellevue: Travel & Expense Management – Official Customer Support Support

Connecting with Concur support is designed to be intuitive, multi-channel, and efficient. Depending on your issue type, urgency, and subscription level, you have several ways to reach the official customer care team in Bellevue.

Option 1: Phone Support (Recommended for Urgent Issues)

Call the appropriate toll-free number listed above. When you connect:

1. Select your language (English, Spanish, or French).
2. Enter your company ID (found in your Concur portal dashboard or welcome email).
3. Choose your issue category: Login, Expense Report, Travel Booking, Integration, Policy Violation, or Technical Error.
4. Wait for a support agent. Average wait time: under 3 minutes during business hours.

Have your Concur username, company name, and error message ready. The system may auto-populate your profile using your company ID, speeding up verification.

Option 2: Online Support Portal

Visit https://support.concur.com and log in with your Concur credentials. From there, you can:

• Submit a support ticket with screenshots and error logs.
• Search the Knowledge Base for instant answers.
• Track ticket status in real time.
• Request a callback from a specialist.

Most tickets are responded to within 4 business hours. Priority and Enterprise clients receive responses within 1 hour.

Option 3: Live Chat (Available to Enterprise Clients)

Log in to your Concur portal and look for the blue chat icon in the bottom-right corner. Live chat is available Monday–Friday, 7:00 AM – 7:00 PM PT. Chat agents can share screens, guide you through settings, and escalate issues instantly.

Option 4: Email Support

For non-urgent inquiries (e.g., billing questions, policy clarification, training requests), send an email to: support@concur.com

Response time: 1–2 business days. Include your company name, Concur account ID, and a clear subject line (e.g., “Expense Report Failing to Submit – Company ID: ABC123”).

Option 5: On-Site Support (Enterprise Only)

Enterprise clients with multi-location deployments or complex integrations can request on-site support from Concur’s global team. This includes:

• System audits and configuration reviews
• Staff training workshops
• Integration testing with ERP/HRIS systems

On-site visits require a formal request through your Customer Success Manager and are scheduled based on geographic proximity and business criticality.

Option 6: Community Forum & User Groups

Join the Concur Community to connect with other users, share best practices, and get peer-to-peer advice. SAP moderators actively monitor the forum and often provide official responses within 24 hours.

Pro Tip: Use the Concur Support App

Download the official “Concur Support” app from the Apple App Store or Google Play. It allows you to:

• Submit tickets with photo evidence
• Receive push notifications on ticket status
• Access offline help guides
• Locate nearby Concur training centers

Worldwide Helpline Directory

Concur Technologies (SAP) serves clients in over 170 countries. Below is the official, up-to-date directory of country-specific support numbers. Always use the local number for faster service and to avoid international charges.

Europe

• United Kingdom: 0800 028 8382
• Germany: 0800 183 3330
• France: 0800 910 055
• Spain: 900 838 888
• Italy: 800 911 111
• Netherlands: 0800 022 2280
• Sweden: 020 000 1222
• Switzerland: 0800 001 122

Asia-Pacific

• Australia: 1800 767 827
• Japan: 0120 40 7878
• India: 1800 121 8227
• China: 400 820 6888
• Singapore: 800 123 8888
• South Korea: 080 888 1234
• Malaysia: 1800 81 1288
• Philippines: 1800 10 888 123

Latin America

• Brazil: 0800 891 8888
• Mexico: 01 800 222 8888
• Argentina: 0800 888 1234
• Chile: 800 12 8888
• Colombia: 01 800 091 8888

Middle East & Africa

• Saudi Arabia: 800 844 0001
• United Arab Emirates: 800 000 3888
• South Africa: 0800 98 7888
• Nigeria: 0800 987 8888
• Egypt: 0800 000 8888

Important Notes for International Users

• Numbers listed above are toll-free within their respective countries. Calling from abroad may incur charges.
• Support is available in local languages during business hours (9:00 AM – 6:00 PM local time).
• For countries not listed, use the SAP Global Support Center at global.support@sap.com with your company details.
• Always confirm your country’s number on the official Concur Support website: https://support.concur.com/international

About Concur Technologies (SAP) in Bellevue: Travel & Expense Management – Official Customer Support – Key Industries and Achievements

Concur’s travel and expense management platform is not a one-size-fits-all solution. Its flexibility, compliance engine, and integration capabilities make it the preferred choice across a wide spectrum of industries—each with unique regulatory, operational, and budgetary demands.

Key Industries Served

1. Healthcare & Pharmaceuticals

Concur helps hospitals, clinics, and pharmaceutical giants manage complex travel for medical reps, clinical trial coordinators, and compliance auditors. Features like FDA 21 CFR Part 11 compliance, audit trails, and restricted vendor approvals ensure adherence to strict regulatory standards. Clients include Pfizer, Johnson & Johnson, and Mayo Clinic.

2. Financial Services & Banking

With stringent data privacy laws (GDPR, SOX, GLBA), banks and investment firms rely on Concur’s encrypted data handling, role-based access controls, and automated audit reports. Concur’s platform has helped JPMorgan Chase, Goldman Sachs, and Citibank reduce expense fraud by over 40%.

3. Technology & SaaS Companies

Fast-growing tech firms use Concur to scale global travel for sales, engineering, and customer success teams. Its seamless integration with Salesforce, Slack, and Microsoft 365 makes it ideal for agile, remote-first organizations. Customers include Adobe, Salesforce, and Zoom.

4. Manufacturing & Logistics

Manufacturers with global supply chains use Concur to manage travel for plant inspectors, procurement teams, and field engineers. Real-time expense tracking and PO linking ensure accurate cost allocation across departments and locations. Clients: General Electric, Siemens, and Boeing.

5. Education & Nonprofits

Universities and NGOs use Concur’s grant-compliant expense reporting and donor-funded travel modules. Automated policy enforcement ensures compliance with federal and foundation funding rules. Users include Stanford University, Red Cross, and UNICEF.

6. Retail & Hospitality

Global retailers use Concur to manage travel for store auditors, merchandisers, and franchise consultants. The platform’s mobile receipt capture and per diem automation reduce administrative overhead for large, field-based workforces. Clients: Walmart, Marriott, and Hilton.

Notable Achievements

• Market Leader:

  1 in Gartner’s Magic Quadrant for Travel and Expense Management for 10 consecutive years.

• Global Scale: Processes over $250 billion in annual travel and expense spend.
• AI Innovation: Launched Concur AI Assistant in 2022—the first AI-powered T&E assistant that predicts policy violations before submission.
• Carbon Tracking: Integrated carbon footprint reporting for corporate sustainability goals (recognized by CDP in 2023).
• Integration Depth: Over 200 pre-built integrations with ERP, HRIS, and accounting systems including SAP, Oracle, NetSuite, and QuickBooks.
• Customer Satisfaction: 94% CSAT score (2023 Concur Customer Survey).

Concur’s Bellevue headquarters serves as the nerve center for global product development, customer success, and technical support. With over 1,500 employees in the region—including engineers, data scientists, compliance specialists, and support agents—it remains the epicenter of innovation for SAP’s entire travel and expense ecosystem.

Global Service Access

Concur Technologies (SAP) delivers consistent, high-quality support regardless of where you are in the world. Through its global service architecture, clients benefit from:

1. Multi-Time Zone Support

Concur’s support centers operate in Bellevue (USA), Munich (Germany), Bangalore (India), and Tokyo (Japan), ensuring 24/7 coverage. When you contact support outside of your local business hours, your request is automatically routed to the next available global team.

2. Language Localization

Concur’s platform and support materials are available in 20+ languages, including Mandarin, Arabic, Russian, Portuguese, and Japanese. Support agents are native speakers trained in regional compliance and cultural nuances.

3. Data Sovereignty & Compliance

Concur hosts data in region-specific SAP data centers. For example:

• EU customers: Data stored in Frankfurt or Dublin.
• Australian customers: Data stored in Sydney.
• Japanese customers: Data stored in Tokyo.

This ensures compliance with GDPR, CCPA, PIPEDA, and other data residency laws.

4. Global Incident Response

In the event of a system-wide outage, Concur’s global operations center in Bellevue activates its Incident Response Protocol within minutes. Customers receive automated alerts via email, SMS, and portal banners with estimated resolution times and workarounds.

5. Localized Training & Onboarding

Concur offers localized onboarding programs, including in-person workshops, webinars in local languages, and multilingual video tutorials. These are tailored to regional accounting practices, tax codes, and corporate travel policies.

6. Partner Ecosystem

Concur works with over 500 certified implementation partners worldwide. These partners provide localized support, custom configuration, and change management services—ensuring smooth adoption even in complex regulatory environments.

7. SAP Global Network Integration

As part of SAP, Concur customers gain access to SAP’s global service network, which includes over 100,000 certified consultants and 200+ SAP service centers worldwide. This means you’re never alone—even in remote locations.

FAQs

Q1: Is the Concur toll-free number really free from all U.S. and Canadian phones?

A: Yes. The numbers 1-800-874-7777, 1-866-426-7882, and others listed in this guide are toll-free from landlines and mobile phones within the U.S. and Canada. No charges apply.

Q2: Can I contact Concur support without logging in?

A: You can call the toll-free number without logging in, but to receive personalized assistance, you’ll need to provide your company ID and registered email. For faster service, log in to your Concur account first.

Q3: What if I forget my Concur username or password?

A: Click “Forgot Password” on the Concur login page. If you’re locked out, call the support line and select “Account Recovery.” You’ll need to verify your identity through security questions or your company’s IT administrator.

Q4: Does Concur support integrate with SAP S/4HANA?

A: Yes. Concur is SAP’s native T&E solution and offers deep, real-time integration with SAP S/4HANA for finance, procurement, and HR. Support for integration issues is handled by SAP-certified specialists.

Q5: How long does it take to get a refund for an overcharged expense?

A: Once an expense report is approved and reconciled, refunds are typically processed within 3–5 business days, depending on your company’s payroll cycle. Concur support can track the status but cannot override your company’s internal finance workflow.

Q6: Can I get training on how to use Concur?

A: Absolutely. Concur offers free on-demand training videos, live webinars, and certification programs through the Concur Learning Portal. Enterprise clients can request instructor-led training sessions.

Q7: What’s the difference between Concur Support and SAP Support?

A: Concur Support handles all issues related to the Concur platform (travel booking, expense reporting, receipt capture, policy engine). SAP Support handles backend infrastructure, ERP integrations, and licensing. For most users, Concur Support is the first point of contact.

Q8: Is there a mobile app for Concur support?

A: Yes. Download the “Concur Support” app from your device’s app store. It allows you to submit tickets, track status, and access help guides on the go.

Q9: Can I escalate a support ticket if it’s not resolved?

A: Yes. In the support portal, click “Escalate” on your ticket. Priority and Enterprise clients can request immediate escalation to a senior support manager. Response time for escalations: under 1 hour.

Q10: Does Concur offer multilingual support outside the U.S.?

A: Yes. Concur support teams in Europe, Asia, and Latin America provide service in local languages. Check the Worldwide Helpline Directory in Section 5 for your country’s contact details.

Conclusion

Concur Technologies, now a cornerstone of SAP’s intelligent enterprise suite, continues to set the global standard for travel and expense management. Headquartered in Bellevue, Washington, its customer support infrastructure is as sophisticated as its software—offering 24/7 access, AI-driven insights, industry-specific expertise, and seamless global reach.

This guide has provided you with the most accurate, up-to-date information on how to connect with official Concur (SAP) customer support—whether you need a toll-free number, a local helpline, or step-by-step troubleshooting guidance. From Fortune 500 corporations to small nonprofits, Concur’s commitment to customer success is unwavering.

Remember: Always use the official numbers listed here. Avoid third-party websites or unsolicited calls claiming to represent Concur. For the most reliable support, visit https://support.concur.com or call 1-800-874-7777.

As businesses continue to prioritize spend visibility, compliance, and employee experience, Concur’s role as a strategic partner in corporate finance will only grow. By leveraging its world-class support network, you’re not just fixing a problem—you’re optimizing your entire travel and expense ecosystem for efficiency, accuracy, and peace of mind.

Stay connected. Stay compliant. Stay supported—with Concur Technologies (SAP) in Bellevue.