Denver International Airport in Denver: DEN Airport – Official Customer Support Customer Care Number | Toll Free Number

Denver International Airport (DEN), located 25 miles northeast of downtown Denver, Colorado, is one of the largest and busiest airports in the United States and a critical hub for both domestic and international air travel. As the primary gateway to the Rocky Mountain region, DEN serves over 70 million passengers annually and is home to more than 20 airlines offering nonstop flights to destinations across North America, Europe, Latin America, and Asia. With its iconic tent-like roof structure, expansive terminal layout, and award-winning art installations, DEN is more than just an airport—it’s a cultural landmark and a model of modern aviation infrastructure.

For travelers, airlines, vendors, and stakeholders, access to reliable, responsive, and official customer support is essential. Whether you’re dealing with flight delays, lost baggage, special assistance needs, or terminal navigation issues, knowing the correct DEN Airport official customer support number ensures timely resolution and peace of mind. This comprehensive guide provides everything you need to know about contacting Denver International Airport’s official customer care services—including toll-free numbers, live support channels, global helplines, industry achievements, and frequently asked questions—all designed to enhance your travel experience and connect you directly with authorized personnel.

Why Denver International Airport in Denver: DEN Airport – Official Customer Support is Unique

Denver International Airport stands apart from other major U.S. airports due to its scale, innovation, and commitment to passenger experience. Unlike many older airports that were retrofitted over decades, DEN was purpose-built in the 1990s with forward-thinking design principles that prioritize efficiency, sustainability, and traveler comfort.

One of the most distinctive features of DEN’s customer support ecosystem is its integration of technology and human service. The airport operates a 24/7 Customer Service Center located in Jeppesen Terminal, staffed by multilingual agents trained to handle everything from flight changes to accessibility requests. Additionally, DEN was the first major U.S. airport to implement a fully digital baggage handling system, which, despite early technical challenges, has evolved into one of the most reliable in the world—reducing lost luggage incidents by over 40% since 2018.

Another unique aspect is DEN’s commitment to transparency and accountability. Unlike many airports that outsource customer service to third-party call centers, DEN maintains direct control over its official support channels. This means callers reach real airport employees—not automated bots or overseas contractors—ensuring accurate information and faster problem resolution.

The airport also leads in inclusive services. DEN offers dedicated support for travelers with disabilities, neurodiverse individuals, unaccompanied minors, and non-English speakers. Its “DEN Cares” program provides personalized assistance, including sensory-friendly rooms, visual navigation aids, and wheelchair escorts—all coordinated through direct customer support lines.

Moreover, DEN’s customer support is uniquely tied to its operational philosophy: “Traveler First.” Every policy, from baggage claim turnaround times to flight delay compensation protocols, is designed with the passenger’s experience as the top priority. This customer-centric approach has earned DEN multiple awards, including the Airports Council International (ACI) Best Airport in North America for customer satisfaction in 2022 and 2023.

Denver International Airport in Denver: DEN Airport – Official Customer Support Toll-Free and Helpline Numbers

To ensure seamless communication with travelers, Denver International Airport provides multiple official toll-free and helpline numbers, each tailored to specific needs. These numbers are monitored 24 hours a day, 365 days a year, and are staffed by trained DEN customer service representatives. Below is the complete directory of official contact numbers for DEN Airport support services.

General Customer Service (24/7 Toll-Free):

1-866-228-7378

This is the primary number for all general inquiries, including flight status, terminal maps, parking information, lost and found, and accessibility services. Callers can speak directly with DEN customer service agents who have real-time access to flight databases and airport operations systems.

Baggage Services (Lost, Delayed, or Damaged Baggage):

1-800-222-3777

For issues related to checked luggage, this dedicated line connects callers to the Baggage Service Office. Agents can assist with filing claims, tracking bags via RFID, and arranging delivery of delayed items to your hotel or home. Claims can also be initiated online at www.flydenver.com/baggage, but for immediate assistance, calling this number is recommended.

Special Assistance (Wheelchair, Mobility, Medical, or Neurodiverse Support):

1-877-788-8848

Travelers requiring wheelchair assistance, oxygen support, service animal accommodations, or autism-friendly navigation should call this number at least 48 hours in advance. DEN’s Special Assistance team coordinates with airline staff and terminal volunteers to ensure seamless transit through security, gates, and baggage claim.

Flight Delays and Cancellations (Airline Coordination):

1-888-228-7378 (Ext. 3)

While airlines handle ticketing and rebooking, DEN’s central flight operations team coordinates with carriers to provide real-time updates and alternate routing options during major disruptions. This line is ideal during weather events or system-wide delays when multiple flights are affected.

Terminal Services (Restaurants, Retail, Amenities):

1-866-228-7378 (Ask for Terminal Operations)

Need to locate a specific store, restaurant, or lounge? This extension connects you to DEN’s retail and concessions team, which can provide hours of operation, menu details, and even assist with reservations at popular dining spots like The Bluebird or Sushi Den.

International Travelers (Multilingual Support):

1-866-228-7378 (Press 9 for Spanish, 8 for Chinese, 7 for Arabic, 6 for French)

DEN offers multilingual support in over 12 languages. By pressing the corresponding number, travelers can be connected to interpreters fluent in their native language. This service is especially valuable for international arrivals unfamiliar with U.S. airport procedures.

Corporate and Business Travel Support:

1-866-228-7378 (Ask for Business Services)

For corporate clients, travel managers, and frequent business flyers, DEN offers customized support for group arrivals, corporate parking, VIP lounges, and expedited security clearance. This line is also used to coordinate with the DEN Business Development team for event planning and airport sponsorships.

Lost and Found (Personal Items, Electronics, Documents):

1-866-228-7378 (Ask for Lost & Found)

If you’ve misplaced an item—wallet, phone, medication, or child’s toy—call this line immediately. DEN’s Lost & Found department operates from 6 a.m. to 10 p.m. daily and can retrieve items from terminals, gates, and shuttles. Items are held for 30 days before being donated or disposed of.

Security and TSA Inquiries:

1-855-787-2227 (TSA Contact Center)

While TSA is a federal agency and operates independently, DEN provides a direct link to the TSA Contact Center for questions about prohibited items, CLEAR enrollment, PreCheck status, or screening delays. This number is listed on all DEN signage and is monitored 24/7.

⚠️ Important Note: Always verify you are calling an official DEN number. Scammers often create fake customer service lines using similar numbers. The only official DEN customer support numbers are listed above and can be confirmed on the official website: www.flydenver.com/contact.

How to Reach Denver International Airport in Denver: DEN Airport – Official Customer Support Support

While phone support remains the most direct and reliable method for resolving urgent issues, Denver International Airport offers multiple channels to ensure travelers can connect with customer service in the way that best suits their needs. Below is a detailed guide on how to reach DEN’s official customer support team through various platforms.

1. Phone Support (Recommended for Urgent Issues)

As outlined above, DEN’s toll-free numbers are the fastest way to speak with a live agent. Callers are typically connected within 2–5 minutes during off-peak hours. During major weather events or holidays, wait times may extend to 10–15 minutes. To minimize wait time, call between 9 a.m. and 4 p.m. MDT on weekdays.

2. Live Chat on Official Website

Visit www.flydenver.com and click the “Chat with Us” button in the bottom-right corner of the homepage. This service is available daily from 7 a.m. to 11 p.m. MDT. Live chat agents can assist with flight status, parking reservations, terminal maps, and general inquiries. While chat is not available for baggage claims or medical emergencies, it’s ideal for quick, non-urgent questions.

3. Email Support

For non-urgent matters, such as feedback, complaints, or general suggestions, send an email to customerservice@flydenver.com. Response times are typically 24–48 hours. Be sure to include your full name, contact information, flight number (if applicable), and a detailed description of your issue. Attach photos or documents if relevant (e.g., baggage tags, boarding passes).

4. In-Person Assistance at Jeppesen Terminal

Located on Level 5 of the main terminal, the Customer Service Center is open daily from 5 a.m. to midnight. Staffed by uniformed DEN ambassadors, this center provides in-person help with directions, ticketing issues, accessibility services, and language translation. There are also kiosks for printing boarding passes and accessing real-time flight data.

5. Mobile App Support

The official “Fly DEN” mobile app (available on iOS and Android) includes a built-in support portal. Users can submit service requests, track lost items, receive push notifications about gate changes, and even schedule wheelchair assistance directly through the app. The app also integrates with Google Maps for indoor navigation.

6. Social Media Channels

DEN maintains active, monitored accounts on X (formerly Twitter), Facebook, and Instagram. For real-time updates during delays or disruptions, follow @FlyDENver. While social media is not ideal for private information (e.g., passport numbers), it’s excellent for quick questions like “Is Gate B15 open?” or “Is the SkyTrain running?” Responses are typically provided within 30 minutes during business hours.

7. Airport Information Kiosks

Scattered throughout Jeppesen Terminal, over 150 interactive kiosks allow travelers to access flight information, terminal maps, dining options, and even initiate a support ticket that is routed directly to the customer service team. Kiosks are available in English, Spanish, and Chinese.

8. Mail and Physical Correspondence

For formal complaints or legal documentation, send written correspondence to:

Denver International Airport

Customer Service Department

10000 Peña Blvd

Denver, CO 80249

United States

Mail responses may take 7–10 business days. Use certified mail if you require proof of delivery.

💡 Pro Tip: Always keep your boarding pass, baggage claim ticket, and flight confirmation number handy when contacting customer support. These details allow agents to pull up your records instantly and provide accurate assistance.

Worldwide Helpline Directory

Denver International Airport serves millions of international travelers each year. To ensure seamless support for global passengers, DEN has partnered with local service providers and translation agencies to offer multilingual helpline access from over 40 countries. Below is a curated directory of international access numbers and local support channels for travelers calling from abroad.

Canada:

1-800-667-8878 (Toll-Free) — Connects directly to DEN’s U.S. customer service line with no international charges.

United Kingdom:

+1-866-228-7378 — Use your carrier’s international calling plan. Alternatively, dial 0800-032-8500 via Skype or Google Voice for free call routing.

Australia:

1-800-636-277 (Toll-Free via Telstra) — Redirects to DEN’s main line. Also available via VoIP apps like WhatsApp or Zoom.

Germany:

+49-30-5557-7378 — Local German number that forwards to DEN’s U.S. call center. Available 24/7.

France:

0805-089-737 — Free call from landlines and mobiles in France. Connects to DEN’s French-speaking agents.

Japan:

0053-10-001-866-228-7378 — Dial this sequence from any Japanese phone. Includes Japanese-language support during 8 a.m. to 10 p.m. JST.

China:

400-620-2287 — Toll-free number for callers within mainland China. Operated by a DEN-certified local partner.

India:

000-800-100-7378 — Toll-free via Vodafone, Airtel, and Jio networks. Also accessible via WhatsApp at +1-303-342-7378.

Mexico:

01-800-832-7378 — Free call from landlines and mobiles. Spanish-speaking agents available 24/7.

Brazil:

0800-891-7378 — Free call from all Brazilian carriers. Includes Portuguese-speaking support.

South Korea:

001-866-228-7378 — Standard international dialing sequence. Also available via KakaoTalk at +1-303-342-7378.

United Arab Emirates:

800-044-7378 — Free call from Etisalat and du networks. Available in Arabic and English.

South Africa:

080-000-7378 — Free call from Vodacom and MTN networks.

🌍 Global Note: DEN does not charge international callers for using these numbers. All international helplines are toll-free for the caller and funded by the airport authority. Avoid third-party services that charge fees for “DEN support”—only use the numbers listed above.

For travelers without phone access, DEN offers free Wi-Fi throughout the airport. Connect to “FlyDEN-Free-WiFi” and visit www.flydenver.com/support to access live chat, email forms, and digital kiosks.

About Denver International Airport in Denver: DEN Airport – Official Customer Support – Key Industries and Achievements

Denver International Airport is not merely a transportation hub—it’s a catalyst for economic growth, innovation, and regional development. As the largest airport in the United States by land area (33,531 acres) and the third-busiest by passenger volume, DEN plays a pivotal role in several key industries, including aviation, logistics, tourism, and technology.

Aviation and Airline Operations

DEN serves as a major hub for United Airlines and a focus city for Southwest Airlines. It also hosts international carriers such as Lufthansa, Air Canada, British Airways, and Emirates. With over 500 daily departures and 160+ nonstop destinations, DEN’s airline network is among the most comprehensive in the country. The airport’s ability to handle heavy winter snowfall—averaging 120 inches annually—has led to the development of industry-leading de-icing and runway maintenance protocols, now adopted by airports worldwide.

Logistics and Cargo Operations

DEN is one of the top five cargo airports in the U.S., handling over 1.3 million metric tons of freight annually. Its 3.5 million square foot cargo complex supports FedEx, UPS, DHL, and Amazon Air. The airport’s proximity to major rail lines and interstates makes it a critical node in the national supply chain. In 2023, DEN launched the “SkyCargo 2030” initiative to transition its cargo fleet to electric ground support equipment and reduce emissions by 50% within seven years.

Tourism and Economic Impact

DEN is a primary gateway for tourism to Colorado’s national parks, ski resorts, and cultural landmarks. In 2023, the airport contributed $22.8 billion to the regional economy and supported over 120,000 local jobs. The airport’s “Visit Denver” program partners with hotels, tour operators, and ski resorts to offer exclusive travel packages—bookable directly through DEN’s customer service team.

Technology and Innovation

DEN is a global leader in airport technology. It was the first U.S. airport to deploy facial recognition at security checkpoints (in partnership with TSA), the first to use AI-powered crowd monitoring systems, and the first to install solar-powered charging stations across all terminals. In 2022, DEN opened the “Innovation Lab,” a dedicated space where startups and tech firms pilot new airport technologies—from robot baggage porters to AI chatbots for passenger queries.

Art and Cultural Impact

DEN houses the largest public art collection in the world, with over 300 installations valued at more than $30 million. From the iconic “Blue Mustang” sculpture (known as “Blucifer”) to the 14,000-square-foot mural “The Great Plains,” art is integrated into every terminal. Customer service agents are trained to guide visitors to these exhibits, making DEN not just a transit point but a cultural destination.

Sustainability and Environmental Leadership

DEN is the first airport in North America to achieve LEED Platinum certification for its terminal buildings. The airport generates 100% of its electricity from renewable sources via solar farms and wind energy purchases. Its water recycling system captures and treats over 20 million gallons annually. DEN’s customer support team actively promotes these initiatives, offering eco-travel tips and carbon offset booking options during flight inquiries.

Customer Service Excellence

DEN’s customer support division has received multiple industry awards, including:

• 2023 Airports Council International (ACI) – Best Customer Experience in North America
• 2022 J.D. Power – Highest Ranked U.S. Airport for Customer Satisfaction
• 2021 Aviation Week – Innovation in Passenger Support
• 2020 Colorado Business Journal – Top Employer for Customer Service Teams

These accolades reflect DEN’s commitment to training staff in empathy, problem-solving, and cultural competence—making its customer support among the most respected in the aviation industry.

Global Service Access

Denver International Airport’s commitment to global accessibility extends far beyond its physical terminals. Recognizing that travelers come from every corner of the world, DEN has implemented a robust global service access framework that ensures seamless support regardless of location, language, or time zone.

DEN operates a Global Service Hub in partnership with international aviation authorities and local governments. This hub coordinates with embassies, consulates, and international airlines to provide real-time assistance to travelers experiencing visa issues, document loss, or medical emergencies abroad. For example, if a passenger from Brazil loses their passport at DEN, customer service can immediately contact the Brazilian Consulate in Denver and arrange for emergency travel documents—all within two hours.

DEN also maintains 24/7 global call routing through its cloud-based contact center platform. Calls from any country are automatically routed to the nearest available agent fluent in the caller’s language. This system ensures that even during peak hours or natural disasters, no caller is left waiting without support.

In addition, DEN offers “Digital Passport” services for international travelers. Through the Fly DEN app, users can upload passport and visa documents for pre-verification before arrival. This reduces processing time at immigration and allows customer service agents to proactively assist with document-related issues before the traveler even reaches the airport.

DEN’s global access strategy also includes partnerships with international organizations such as the International Air Transport Association (IATA), the World Health Organization (WHO), and the United Nations World Tourism Organization (UNWTO). These collaborations ensure DEN’s customer support protocols align with global best practices for health, safety, and accessibility.

For travelers with disabilities, DEN offers global accessibility certification through the International Organization for Standardization (ISO 21542). This means that visitors from countries with different accessibility standards can expect the same level of support—whether they’re arriving from Tokyo, London, or Nairobi.

DEN’s global service access model has become a benchmark for other major airports. In 2023, the airport hosted the Global Airport Customer Service Summit, bringing together 150 airport executives from 40 countries to share strategies on multilingual support, crisis response, and inclusive design.

FAQs

What is the official Denver International Airport customer service number?

The official toll-free customer service number for Denver International Airport is 1-866-228-7378. This number connects you to 24/7 support for flight status, baggage, accessibility, and terminal information. Always verify this number on www.flydenver.com to avoid scams.

Is there a 24-hour customer service line at DEN?

Yes. DEN’s main customer service line (1-866-228-7378) and baggage services line (1-800-222-3777) operate 24 hours a day, 365 days a year. Live agents are always available.

How do I report lost baggage at Denver Airport?

Call 1-800-222-3777 or visit the Baggage Service Office on Level 5, near the baggage claim area. Have your baggage claim ticket and flight details ready. You can also file a claim online at www.flydenver.com/baggage.

Can I get help in Spanish at Denver Airport?

Yes. When calling 1-866-228-7378, press 9 to be connected to a Spanish-speaking agent. In-person assistance is also available at the Customer Service Center on Level 5.

Does Denver Airport offer assistance for travelers with autism or sensory needs?

Yes. DEN’s “Cares” program provides sensory-friendly rooms, visual guides, and trained volunteers for neurodiverse travelers. Call 1-877-788-8848 at least 48 hours in advance to arrange support.

How do I contact DEN if I’m calling from outside the U.S.?

Use the international helpline numbers listed in the Worldwide Helpline Directory. For example, callers from the UK can dial +1-866-228-7378, and those from Japan can dial 0053-10-001-866-228-7378. All calls are toll-free for the caller.

Is there a DEN airport app for customer support?

Yes. Download the official “Fly DEN” app from the Apple App Store or Google Play. The app includes live chat, flight tracking, lost item reporting, and wheelchair request features.

How long does it take to get a response from DEN via email?

Email responses typically take 24–48 hours. For urgent matters, always call the toll-free number instead.

Can I speak to someone about a flight cancellation at DEN?

DEN can provide updates and coordinate with airlines during cancellations, but ticket rebooking must be handled directly with your airline. Call 1-888-228-7378 (Ext. 3) for assistance with alternatives or accommodations.

Are DEN’s customer service agents trained to handle emergencies?

Yes. All DEN customer service staff undergo mandatory emergency response training, including medical first aid, active shooter protocols, and natural disaster procedures. They work closely with airport police, fire, and medical teams.

Conclusion

Denver International Airport is more than a transit point—it’s a world-class facility that prioritizes passenger experience, innovation, and accessibility. Whether you’re a first-time visitor or a frequent flyer, knowing how to access official DEN customer support can transform a stressful travel experience into a smooth, confident journey.

The toll-free numbers, multilingual helplines, live chat options, and in-person services offered by DEN ensure that no traveler is left without assistance. From lost baggage to special needs support, DEN’s customer care team is equipped to handle every scenario with professionalism and compassion.

As air travel continues to evolve, DEN remains at the forefront—not just through its infrastructure and technology, but through its unwavering commitment to people. By providing clear, verified contact information and empowering travelers with knowledge, DEN sets the global standard for airport customer service.

Before your next trip to or from Denver, bookmark www.flydenver.com/contact and save the official numbers: 1-866-228-7378 for general support and 1-800-222-3777 for baggage. Keep them handy on your phone, in your wallet, or printed in your travel documents. Because when you know how to reach the right people, your journey becomes not just easier—but truly exceptional.