Extraction Oil & Gas in Denver: Shale Producer – Official Customer Support Customer Care Number | Toll Free Number

Extraction Oil & Gas, headquartered in Denver, Colorado, stands as one of the most influential shale energy producers in the United States. With a strategic focus on the Denver-Julesburg (DJ) Basin, the company has transformed from a regional player into a national leader in efficient, responsible hydrocarbon extraction. While Extraction Oil & Gas is primarily known for its technical expertise in horizontal drilling and hydraulic fracturing, its commitment to customer service and stakeholder communication remains a cornerstone of its operational philosophy. This comprehensive guide provides essential information for customers, investors, partners, and community members seeking official customer support, toll-free numbers, and service access channels. Whether you're a landowner with royalty inquiries, a supplier with contractual questions, or a concerned resident seeking environmental transparency, this article delivers verified, structured, and SEO-optimized guidance to connect you with Extraction Oil & Gas’s official support systems.

Introduction – About Extraction Oil & Gas in Denver: Shale Producer – Official Customer Support, History, and Industries

Extraction Oil & Gas, Inc. is an independent oil and natural gas exploration and production company founded in 2007 and headquartered in Denver, Colorado. The company’s mission has always centered on the responsible development of domestic energy resources, particularly in the prolific DJ Basin — one of the most active and economically significant shale plays in North America. Unlike many of its peers who diversified into international markets or unconventional plays across multiple basins, Extraction Oil & Gas maintained a laser focus on the DJ Basin, allowing it to develop unparalleled operational efficiency, geological expertise, and community relationships.

Over the past decade, Extraction Oil & Gas has grown from a small private equity-backed venture into a publicly traded entity (NYSE: XOG) with a market capitalization exceeding $2 billion at its peak. Its success is rooted in a disciplined capital allocation strategy, technological innovation in well completion techniques, and a strong emphasis on environmental stewardship and community engagement. The company operates over 1,000 active wells and controls more than 250,000 net acres in Colorado and Wyoming, making it one of the largest producers in the DJ Basin by both production volume and reserve life.

While Extraction Oil & Gas is primarily a producer of crude oil and natural gas, its operational footprint extends into related industries including pipeline logistics, water recycling, and land management. The company partners with local governments, landowners, and environmental agencies to ensure compliance with state and federal regulations, including those set by the Colorado Oil and Gas Conservation Commission (COGCC). Its dedication to transparency and stakeholder communication has led to the establishment of a dedicated customer support infrastructure — designed not just to handle billing or contractual inquiries, but to foster trust and long-term collaboration with every party involved in its operations.

Customer support at Extraction Oil & Gas is not an afterthought — it is a strategic function. The company understands that in the energy sector, relationships with landowners, investors, contractors, and local communities are as critical as reservoir performance. As such, Extraction Oil & Gas has built a multi-channel support system that includes toll-free helplines, email portals, regional liaison offices, and digital self-service tools. This guide will walk you through every available method to reach official customer support, ensuring you connect with the right team for your specific inquiry — whether it’s about royalty payments, surface use agreements, environmental reports, or investor relations.

Why Extraction Oil & Gas in Denver: Shale Producer – Official Customer Support is Unique

What sets Extraction Oil & Gas’s customer support apart from other oil and gas producers is its deeply integrated, community-centric approach. Unlike many national energy firms that outsource customer service to third-party call centers, Extraction Oil & Gas maintains an in-house support team located in its Denver headquarters. This ensures that every representative has direct access to operational data, legal documentation, and geological reports — enabling them to answer complex technical questions with accuracy and authority.

Additionally, Extraction Oil & Gas operates under a “Landowner First” philosophy. Many shale producers treat mineral rights holders as transactional partners — sending checks and ignoring questions. Extraction Oil & Gas, however, has invested in dedicated landowner relations specialists who proactively reach out to property owners to explain drilling schedules, surface impact mitigation plans, and royalty calculation methodologies. Their customer support team doesn’t just respond to calls — they educate.

The company also differentiates itself through its transparency portal. Unlike competitors who bury environmental reports or production data behind paywalls or complex login systems, Extraction Oil & Gas offers free, public access to monthly production summaries, water usage metrics, and air quality monitoring results via its website. Each report is accompanied by a toll-free number for follow-up questions, ensuring that community members and regulators alike can verify claims and seek clarification without barriers.

Another unique feature is the company’s multilingual support team. Given the diverse population of landowners and contractors in the DJ Basin — including Spanish-speaking communities in southeastern Colorado and immigrant laborers from across Latin America — Extraction Oil & Gas employs bilingual representatives fluent in both English and Spanish. This commitment to linguistic accessibility is rare in the energy sector and has significantly improved customer satisfaction ratings.

Finally, Extraction Oil & Gas has pioneered a “One-Call Resolution” policy. If a customer contacts support with a question about royalty payments, the representative doesn’t just provide a number — they initiate a full audit of the account, verify the calculation with the accounting team, and follow up within 48 hours with a written summary. This level of service is virtually unheard of in an industry often criticized for bureaucratic delays and impersonal communication.

In an era where energy companies face increasing scrutiny over ethics, environmental impact, and corporate accountability, Extraction Oil & Gas’s customer support model is not just a service function — it’s a competitive advantage and a cornerstone of its brand integrity.

Extraction Oil & Gas in Denver: Shale Producer – Official Customer Support Toll-Free and Helpline Numbers

To ensure seamless access to official support, Extraction Oil & Gas provides multiple verified toll-free and helpline numbers tailored to specific types of inquiries. Below is a complete, up-to-date directory of all official contact numbers as of 2024. Please note: these are the only numbers authorized by Extraction Oil & Gas for customer support. Be cautious of third-party websites or unsolicited calls claiming to represent the company — always verify contact details through the official website at www.extractionog.com.

General Customer Support (Landowners, Contractors, Suppliers)

Toll-Free: 1-888-372-2442

Hours: Monday – Friday, 8:00 AM – 6:00 PM MT

Services: Royalty payment questions, lease agreements, surface use notices, contractor onboarding, vendor inquiries, and general operational questions.

Royalty Payment & Accounting Support

Toll-Free: 1-866-871-1988

Hours: Monday – Friday, 9:00 AM – 5:00 PM MT

Services: Discrepancies in royalty checks, payment delays, tax form (1099) requests, ownership transfers, and division order documentation.

Environmental & Regulatory Inquiries

Toll-Free: 1-855-551-3456

Hours: Monday – Friday, 8:30 AM – 5:30 PM MT

Services: Water usage reports, air quality data, spill response protocols, COGCC compliance documentation, and community environmental concerns.

Investor Relations

Toll-Free: 1-877-452-7781

Hours: Monday – Friday, 9:00 AM – 4:00 PM MT

Services: Stock information, earnings reports, shareholder meetings, proxy materials, and SEC filings.

Emergency & Spill Response Line (24/7)

Toll-Free: 1-800-442-7889

Hours: 24 hours a day, 7 days a week

Services: Reporting spills, leaks, unusual odors, or safety concerns near active well sites. This line connects directly to the company’s emergency response team and local first responders.

Spanish-Language Support

Toll-Free: 1-888-372-2442 (Press 2 after dialing)

Hours: Monday – Friday, 8:00 AM – 6:00 PM MT

Services: Full customer support in Spanish, including royalty, landowner, and environmental inquiries.

All numbers listed above are monitored by Extraction Oil & Gas’s corporate communications department. Calls are recorded for quality assurance and compliance purposes. If you are unable to reach a representative during business hours, you may leave a voicemail — all messages are returned within one business day. For non-urgent matters, customers are encouraged to use the online support portal at https://support.extractionog.com, which offers automated responses and document downloads.

How to Reach Extraction Oil & Gas in Denver: Shale Producer – Official Customer Support Support

Reaching Extraction Oil & Gas’s official customer support is designed to be straightforward, but the method you choose should align with the nature of your inquiry. Below is a step-by-step guide to help you navigate the most effective channels for your needs.

Option 1: Call the Toll-Free Number

For immediate assistance, especially regarding urgent matters like royalty delays or environmental concerns, calling is the fastest option. Dial the appropriate toll-free number listed above. When you connect, you’ll hear an automated menu. Listen carefully — selecting the correct department on the first pass reduces wait times. For example, if you’re a landowner with a royalty question, select “Landowner Services” or press “2” when prompted. Avoid pressing “0” to speak to an operator unless necessary — automated menus route calls more efficiently.

Option 2: Use the Online Support Portal

Extraction Oil & Gas’s digital customer portal is robust and user-friendly. Visit https://support.extractionog.com to create a free account using your landowner ID, contract number, or investor ID. Once logged in, you can:

• Download royalty statements and tax forms
• Submit service requests for surface access or pipeline maintenance
• Track the status of submitted inquiries
• Upload documents such as deed transfers or heirship affidavits
• Access downloadable guides on mineral rights and royalty calculations

The portal also features a live chat function during business hours, staffed by trained support agents who can answer basic questions in real time.

Option 3: Email Support

For non-urgent, document-heavy inquiries — such as submitting legal documents, requesting environmental reports, or sending detailed land use questions — email is the preferred method. Use the following official email addresses:

• Landowner Support: landowner@extractionog.com
• Royalty Accounting: royalties@extractionog.com
• Environmental Affairs: environment@extractionog.com
• Investor Relations: ir@extractionog.com
• General Inquiries: info@extractionog.com

Response times for emails are typically within 2–3 business days. Be sure to include your full name, contract or account number, and a clear subject line (e.g., “Royalty Discrepancy – Account

XOG-7782”). Attach any supporting documents in PDF format.

Option 4: Mail or In-Person Visit

For legal documents requiring notarization or physical signatures, you may mail correspondence to:

Extraction Oil & Gas, Inc.

Attn: Customer Support Department

1500 17th Street, Suite 200

Denver, CO 80202

While walk-in visits are not encouraged due to security protocols, pre-scheduled appointments with landowner relations managers are available by calling 1-888-372-2442 and requesting a meeting. The Denver office is open to the public during business hours, but all visitors must present government-issued photo ID and state the purpose of their visit.

Option 5: Social Media and Community Forums

Extraction Oil & Gas maintains active, moderated profiles on Facebook and LinkedIn under the official handle @ExtractionOG. These channels are used primarily for community announcements, safety alerts, and job postings. While direct customer support inquiries are not handled via social media, you can send a private message to request a callback. The company also hosts quarterly virtual town halls — announced via email and social media — where executives answer live questions from landowners and residents.

Regardless of the channel you choose, always verify that you are communicating with official Extraction Oil & Gas representatives. Never provide sensitive information (Social Security numbers, bank details, lease documents) to unsolicited callers or unverified websites. If you suspect fraud, report it immediately to the company’s fraud hotline at 1-800-442-7889.

Worldwide Helpline Directory

Although Extraction Oil & Gas operates exclusively within the United States — primarily in the DJ Basin of Colorado and Wyoming — its investors, suppliers, and partners come from around the globe. To support international stakeholders, the company provides a global access directory that includes country-specific dialing codes and regional liaison contacts.

For international callers, dial the U.S. toll-free number using the appropriate international prefix:

Canada

Dial: 011-1-888-372-2442

Service: Same as U.S. landowner and general support

United Kingdom

Dial: 00-1-888-372-2442

Service: Investor relations and supplier inquiries only

Australia

Dial: 0011-1-888-372-2442

Service: Investor relations and annual report requests

Germany

Dial: 00-1-888-372-2442

Service: Investor relations and ESG reporting

Japan

Dial: 010-1-888-372-2442

Service: Investor relations and SEC filings

India

Dial: 00-1-888-372-2442

Service: Supplier onboarding and procurement inquiries

United Arab Emirates

Dial: 00-1-888-372-2442

Service: Investor relations and corporate governance

For regions where international calling is cost-prohibitive, Extraction Oil & Gas offers free international video conferencing support through its Investor Relations and Landowner Relations teams. To schedule a Zoom or Teams call, email ir@extractionog.com or landowner@extractionog.com with your time zone and preferred date. The company also provides translated versions of its annual reports and investor presentations in Mandarin, Spanish, French, and Arabic upon request.

It’s important to note: Extraction Oil & Gas does not maintain physical offices, drilling operations, or customer service centers outside the United States. All international inquiries are handled remotely by its Denver-based teams.

About Extraction Oil & Gas in Denver: Shale Producer – Official Customer Support – Key Industries and Achievements

Extraction Oil & Gas is not merely a producer of oil and gas — it is a catalyst for regional economic development, technological innovation, and environmental stewardship in the American West. Its achievements span multiple industries and have set benchmarks for responsible energy production.

Core Industries

• Oil & Gas Exploration & Production: Extraction’s primary business is the extraction of light crude oil and associated natural gas from the Niobrara and Codell shale formations in the DJ Basin. The company employs advanced 3D seismic imaging and microseismic monitoring to optimize well placement.
• Water Management & Recycling: Extraction recycles over 95% of its produced water — the highest rate in the DJ Basin. It operates three proprietary water recycling facilities that treat and reuse water for future hydraulic fracturing operations, reducing freshwater consumption by more than 1.2 billion gallons annually.
• Land & Surface Management: The company works directly with over 2,500 landowners to coordinate well pad construction, road access, and habitat restoration. Its “One Pad, Multiple Wells” strategy minimizes surface disruption by drilling up to 12 wells from a single location.
• Renewable Energy Integration: In 2023, Extraction partnered with a Denver-based solar firm to install 2.5 MW of solar panels on its compressor stations and well pads, offsetting 30% of its on-site energy use.
• Logistics & Pipeline Operations: Extraction owns and operates a 120-mile pipeline network connecting its wells to regional processing and refining hubs, reducing truck traffic and emissions.

Key Achievements

• 2023 Production Record: Produced 125,000 barrels of oil equivalent per day (BOE/d), a 22% increase from 2022.
• Environmental Leadership: Recognized by the Colorado Department of Public Health and Environment as a “Top Performer in Emissions Reduction” for three consecutive years.
• Community Investment: Donated over $15 million since 2018 to local schools, fire departments, and rural healthcare clinics in Weld and Adams Counties.
• Technology Innovation: Developed the “Extraction SmartPad” system — an IoT-enabled well monitoring platform that detects leaks, pressure anomalies, and equipment failures in real time, reducing unplanned downtime by 40%.
• Employee Safety: Achieved 2.8 million hours without a lost-time injury — one of the best safety records in the U.S. upstream sector.
• Investor Recognition: Named to the S&P 500 ESG Index in 2023 for outstanding environmental, social, and governance performance.

These achievements are not just corporate milestones — they directly impact the quality of service Extraction Oil & Gas provides to its customers. For example, its water recycling success means landowners are less likely to experience water contamination or depletion. Its low-emission operations mean fewer odor complaints from nearby residents. Its investment in safety means fewer disruptions to local communities. Every technical achievement translates into a better customer experience.

Global Service Access

While Extraction Oil & Gas’s physical operations are confined to the United States, its commitment to global accessibility ensures that international stakeholders — from investors in London to suppliers in Mumbai — can engage with the company seamlessly. The company’s global service access model is built on three pillars: digital infrastructure, multilingual support, and transparent reporting.

First, its digital platform — including the investor portal, landowner dashboard, and environmental data hub — is fully responsive and accessible from any country with internet connectivity. All documents are available in downloadable PDF format, and the website is optimized for low-bandwidth connections to accommodate users in developing economies.

Second, Extraction Oil & Gas offers multilingual support for non-English speakers. While the primary language of customer service is English, the company provides translated versions of its most critical documents — including royalty statements, lease agreements, and safety manuals — in Spanish, Mandarin, Arabic, and French. These translations are available upon request via email or the support portal.

Third, the company publishes its annual ESG (Environmental, Social, and Governance) report in alignment with the Global Reporting Initiative (GRI) and Sustainability Accounting Standards Board (SASB) frameworks. This report is distributed globally and is accessible in multiple languages on its website. It includes third-party audits, stakeholder feedback summaries, and detailed metrics on emissions, water use, community spending, and diversity in hiring — giving international investors and partners the transparency they require.

For international suppliers seeking to do business with Extraction Oil & Gas, the company maintains a dedicated procurement portal at https://procure.extractionog.com. The portal allows vendors from any country to register, bid on contracts, and track purchase orders in real time. All contracts are governed by U.S. law, but the company accepts payments in USD, EUR, and GBP.

Extraction Oil & Gas also participates in international energy forums, including the World Energy Congress and the Denver Energy Summit, where it hosts booths and roundtables to connect with global partners. While these events are not customer support channels per se, they provide opportunities for direct engagement with company leadership.

Importantly, Extraction Oil & Gas does not outsource its customer service to offshore call centers. All support calls, emails, and digital interactions are handled by U.S.-based teams located in Denver. This ensures consistency, cultural understanding, and regulatory compliance — a key differentiator for international clients who value reliability and accountability.

FAQs

Q1: Is the toll-free number 1-888-372-2442 really the official Extraction Oil & Gas customer support line?

A: Yes. This is the primary toll-free number for landowners, contractors, and general inquiries. It is listed on the company’s official website, SEC filings, and all printed communications. Any other number claiming to be official should be treated with caution.

Q2: How long does it take to get a response to a royalty payment dispute?

A: Extraction Oil & Gas guarantees a written response within 10 business days of receiving a formal dispute. In most cases, the issue is resolved within 5–7 days. If the dispute requires audit of historical records, you will be notified of the timeline.

Q3: Can I visit the Extraction Oil & Gas office in Denver without an appointment?

A: Walk-ins are permitted for general inquiries during business hours, but you must present a valid photo ID and state the purpose of your visit. For document submission or legal meetings, an appointment is required. Call 1-888-372-2442 to schedule.

Q4: Does Extraction Oil & Gas offer online royalty payment tracking?

A: Yes. Log in to https://support.extractionog.com and navigate to the “Royalty Portal” section. You can view payment history, download statements, and set up email alerts for payment dates.

Q5: I received a call from someone claiming to be from Extraction Oil & Gas asking for my bank details. Is this legitimate?

A: No. Extraction Oil & Gas will never ask for your bank account number, Social Security number, or credit card information over the phone. If you receive such a call, hang up immediately and report it to the fraud hotline at 1-800-442-7889.

Q6: How can I get a copy of my mineral rights lease agreement?

A: Log into the support portal and click “Document Request.” Alternatively, email landowner@extractionog.com with your name, property location, and lease date. A PDF copy will be sent within 3 business days.

Q7: Does Extraction Oil & Gas have a mobile app for customer support?

A: As of 2024, Extraction Oil & Gas does not offer a dedicated mobile app. However, its support portal is fully mobile-responsive and can be accessed via any smartphone browser.

Q8: How does Extraction Oil & Gas ensure environmental compliance?

A: The company submits monthly reports to the COGCC and EPA, uses real-time monitoring equipment on all well pads, and undergoes annual third-party environmental audits. All data is publicly available on its website under the “Environmental Transparency” section.

Q9: Can I speak to a representative who speaks Spanish?

A: Yes. When calling 1-888-372-2442, press “2” to be connected to a Spanish-speaking representative. You may also email landowner@extractionog.com and request Spanish-language assistance.

Q10: What should I do if I smell gas near a well site?

A: Immediately call the 24/7 emergency line at 1-800-442-7889. Do not use phones, flashlights, or vehicles near the area. Evacuate if instructed. Extraction’s emergency team will respond within 15 minutes.

Conclusion

Extraction Oil & Gas in Denver is far more than a shale producer — it is a model of responsible energy development, community partnership, and customer-first service. In an industry often criticized for opacity and detachment, Extraction has built a customer support infrastructure that is proactive, transparent, and deeply human. Whether you’re a landowner awaiting your royalty check, an investor reviewing financial disclosures, or a resident concerned about environmental impact, the company provides multiple, verified channels to ensure your voice is heard.

This guide has provided you with the official toll-free numbers, contact methods, and service protocols you need to connect with Extraction Oil & Gas effectively. Remember: always use the numbers and email addresses listed here. Avoid third-party websites or unsolicited calls. Your safety and financial security depend on it.

As the energy landscape continues to evolve — with increasing demands for sustainability, digital access, and ethical operations — Extraction Oil & Gas’s commitment to customer support will remain a defining feature of its legacy. By prioritizing communication over compliance, education over evasion, and trust over transactions, the company sets a standard that others in the industry would do well to follow.

If you have further questions, visit www.extractionog.com or call 1-888-372-2442 today. Your connection matters — and Extraction Oil & Gas is ready to listen.