Holy Cross Energy in Glenwood Springs: Cooperative – Official Customer Support Customer Care Number | Toll Free Number

Holy Cross Energy is more than just a utility provider—it is a community-driven cooperative that has powered homes, businesses, and public services in Glenwood Springs and across the Colorado Rocky Mountains for over 80 years. As a member-owned electric cooperative, Holy Cross Energy operates with a mission centered on reliability, sustainability, and customer service. Unlike investor-owned utilities, Holy Cross Energy is governed by the very people it serves, ensuring that decisions are made with local needs in mind. This article serves as your comprehensive guide to understanding Holy Cross Energy’s operations, accessing its official customer support, and leveraging its toll-free numbers for prompt assistance. Whether you’re a long-time member, a new resident, or simply seeking reliable energy information, this guide will equip you with everything you need to know about contacting Holy Cross Energy in Glenwood Springs and beyond.

Why Holy Cross Energy in Glenwood Springs: Cooperative – Official Customer Support is Unique

Holy Cross Energy stands apart from traditional electric providers due to its foundational structure as a not-for-profit, member-owned cooperative. Established in 1939 under the Rural Electrification Act, the cooperative was formed to bring electricity to remote and underserved areas of western Colorado, including the rugged terrain surrounding Glenwood Springs. Today, it serves over 50,000 meters across a 4,500-square-mile service territory that spans from the Eagle River Valley to the Colorado River Canyon.

What makes Holy Cross Energy’s customer support truly unique is its localized, personalized approach. While large utility corporations often outsource their call centers to distant regions, Holy Cross Energy maintains its customer service operations in Glenwood Springs. This means that every representative you speak with understands the unique challenges of mountain living—snowstorms, high-altitude power demands, and seasonal tourism spikes that affect energy usage. The cooperative invests heavily in training its support staff to handle everything from outage reporting to energy efficiency consultations with empathy and technical expertise.

Additionally, Holy Cross Energy’s customer service philosophy is rooted in transparency and education. Members receive detailed billing explanations, personalized energy usage reports, and proactive notifications about planned outages or rate changes. The cooperative also offers in-person support at its Glenwood Springs headquarters and regional offices, ensuring that residents who prefer face-to-face interaction can receive assistance without navigating digital platforms.

Another distinguishing factor is Holy Cross Energy’s commitment to renewable energy. As one of Colorado’s leaders in community solar and hydropower initiatives, the cooperative’s customer support team is trained to answer complex questions about renewable programs, net metering, and energy storage options. This level of specialized knowledge is rare among utilities and positions Holy Cross Energy as a forward-thinking, environmentally responsible provider.

Holy Cross Energy in Glenwood Springs: Cooperative – Official Customer Support Toll-Free and Helpline Numbers

If you need immediate assistance with your electricity service, billing, outage reporting, or energy program enrollment, Holy Cross Energy provides multiple official contact channels. Below are the verified toll-free and local helpline numbers for customer support:

Primary Toll-Free Customer Support Number

1-800-421-0628

This is the official toll-free number for all Holy Cross Energy members. Available 24/7, this line connects you directly to customer service representatives who can assist with:

• Reporting power outages
• Requesting service connections or disconnections
• Reviewing and disputing bills
• Enrolling in payment assistance programs
• Learning about energy efficiency rebates and incentives
• Updating account information

Callers are greeted by an automated system that allows them to report outages quickly by entering their account number or service address. For non-emergency inquiries, the system routes calls to live agents during business hours (Monday–Friday, 7:30 AM to 5:30 PM MT). After-hours calls are handled by an emergency response team for critical outages only.

Local Glenwood Springs Office Number

970-945-1155

This number connects directly to the cooperative’s headquarters in Glenwood Springs. It is ideal for members who prefer speaking with a local representative or need to schedule in-person appointments for service installations, energy audits, or financial counseling. The office is located at:

Holy Cross Energy Headquarters
1201 S. 7th Street
Glenwood Springs, CO 81601

24/7 Outage Hotline

1-800-421-0628 (Press 1)

For power outages, the fastest way to report is by calling the toll-free number and pressing 1 when prompted. The outage system uses automated location detection to dispatch crews immediately. You can also report outages via the Holy Cross Energy mobile app or website, but calling remains the most reliable method during widespread outages when internet or cellular service may be compromised.

Spanish Language Support

1-800-421-0628 (Press 2)

Holy Cross Energy recognizes the linguistic diversity of its service area and offers full customer service in Spanish. Simply press 2 on the automated menu to be connected to a bilingual representative. All written materials, billing statements, and online resources are also available in Spanish upon request.

TTY/TDD Accessibility Line

1-800-421-0628 (Press 3)

Holy Cross Energy complies with ADA accessibility standards and provides a dedicated line for customers who are deaf or hard of hearing. This line connects to a TTY/TDD-compatible agent who can assist with all customer service needs.

How to Reach Holy Cross Energy in Glenwood Springs: Cooperative – Official Customer Support Support

Reaching Holy Cross Energy’s customer support is designed to be flexible and user-friendly, accommodating a wide range of preferences and technological access levels. Whether you prefer calling, visiting in person, or using digital tools, there are multiple pathways to get the help you need.

By Phone

As outlined above, the primary contact method is by calling 1-800-421-0628. This number is the most comprehensive and is staffed around the clock. During business hours, you’ll be connected to live agents who can assist with billing, account changes, and program enrollment. Outside of business hours, the system provides automated outage reporting and emergency dispatch options.

Pro Tip: Have your account number, service address, and recent bill handy when calling. This information speeds up verification and allows agents to provide faster solutions.

In Person

Holy Cross Energy operates several service centers across its territory. The main office in Glenwood Springs is open Monday through Friday from 7:30 AM to 5:30 PM Mountain Time. Customers can visit to:

• Make payments in cash, check, or card
• Apply for financial assistance programs
• Receive free energy efficiency consultations
• Sign up for paperless billing or auto-pay
• Drop off or pick up equipment for renewable energy programs

Additional service locations include:

• Carbondale Office: 1125 County Road 122, Carbondale, CO 81623
• Basalt Office: 115 East Main Street, Basalt, CO 81621
• Edwards Office: 1100 County Road 126, Edwards, CO 81632

Before visiting, it’s recommended to check the Holy Cross Energy website for holiday hours or temporary closures due to weather events common in the mountain region.

Online Portal

Holy Cross Energy offers a robust online member portal at www.hce.coop. After creating a free account, members can:

• View and pay bills
• Track daily energy usage with interactive graphs
• Report outages with a map-based system
• Enroll in budget billing or autopay
• Apply for solar rebates and energy efficiency incentives
• Update contact information
• Access historical usage data for tax or budgeting purposes

The portal is mobile-responsive and integrates with Google and Apple Wallets for easy bill payment access. Customers can also set up custom alerts for high usage, payment due dates, and outage updates.

Mobile App

Holy Cross Energy’s official mobile app, “Holy Cross Energy,” is available for free on iOS and Android devices. The app offers all the features of the web portal, plus push notifications for outages, real-time crew dispatch updates, and a “Report an Outage” feature that uses GPS to auto-fill your service location. The app also includes a “My Energy Use” dashboard that compares your consumption to neighborhood averages and offers personalized tips to reduce usage.

Email and Mail

For non-urgent inquiries, members can send emails to customerservice@hce.coop. Response times are typically within 1–3 business days. For formal correspondence or legal notices, mail can be sent to:

Holy Cross Energy
Attn: Customer Service Department
1201 S. 7th Street
Glenwood Springs, CO 81601

Mail is processed Monday through Friday and is not recommended for outage reporting or urgent issues.

Social Media

Holy Cross Energy actively monitors its official social media channels for customer inquiries:

• Facebook: facebook.com/HolyCrossEnergy
• Twitter/X: @HolyCrossEnergy
• Instagram: @holycrossenergy
• LinkedIn: linkedin.com/company/holy-cross-energy

While social media is not a substitute for direct customer service lines, the cooperative uses these platforms to share outage maps, safety tips, and program announcements. For urgent matters, customers are advised to call rather than message via social media.

Worldwide Helpline Directory

While Holy Cross Energy serves a geographically concentrated region in western Colorado, its operational model and customer service standards are recognized internationally as best practices for rural electric cooperatives. For members traveling outside the U.S. or for international researchers studying cooperative utility models, the following global helpline directory provides context and comparative resources:

United States

• Holy Cross Energy (Colorado): 1-800-421-0628
• Cooperative Energy (Mississippi): 1-800-552-2200
• Black Hills Energy (South Dakota): 1-800-442-7878
• Evergy (Kansas & Missouri): 1-800-555-5555

Canada

• Hydro-Québec: 1-888-385-7275
• BC Hydro: 1-800-224-9376
• Alberta Electric System Operator: 1-866-475-8822

United Kingdom

• EDF Energy: 0333 200 0100
• British Gas: 0333 202 9802
• Octopus Energy: 0330 094 2111

Australia

• EnergyAustralia: 13 22 44
• AGL Energy: 131 245
• Origin Energy: 13 14 88

European Union

• Enel (Italy): 800 900 800
• EDF (France): 09 69 32 15 15
• Endesa (Spain): 900 57 05 70

Global Cooperative Energy Network

For those seeking international collaboration or research on cooperative energy models, the International Cooperative Alliance (ICA) Energy Working Group provides a global directory of member cooperatives: ica.coop/energy. Holy Cross Energy is an active participant in this network and regularly shares its innovations in renewable integration and community engagement.

About Holy Cross Energy in Glenwood Springs: Cooperative – Official Customer Support – Key Industries and Achievements

Holy Cross Energy’s impact extends far beyond simply delivering electricity. As a community-focused cooperative, it plays a vital role in supporting key local industries and driving regional economic development. Below are some of the most significant industries and achievements associated with Holy Cross Energy:

1. Tourism and Hospitality

Glenwood Springs is a premier tourist destination known for its hot springs, outdoor recreation, and historic architecture. Holy Cross Energy ensures reliable power for hotels, restaurants, spas, and event venues—even during peak winter and summer seasons. The cooperative has invested in grid hardening projects to withstand snow loads and wildfires, critical for maintaining operations in a region where tourism contributes over $500 million annually to the local economy.

2. Agriculture and Ranching

Western Colorado is home to hundreds of family-owned ranches and farms. Holy Cross Energy provides specialized services for agricultural customers, including irrigation pump support, livestock facility power solutions, and energy audits tailored to barns and greenhouses. The cooperative also offers rebates for solar-powered water pumps and energy-efficient lighting, helping ranchers reduce operational costs.

3. Renewable Energy Leadership

Holy Cross Energy is a national leader in community-based renewable energy. Key achievements include:

• Operating one of the largest community solar gardens in the U.S., with over 12 MW of solar capacity serving more than 2,000 members.
• Generating over 50% of its electricity from renewable sources (primarily hydropower and solar), with a goal of reaching 100% by 2030.
• Launching the “Solar for All” program, which provides free solar installations for low-income households.
• Partnering with local schools to install solar panels and develop STEM curricula around clean energy.

4. Grid Modernization and Smart Technology

Holy Cross Energy has invested over $100 million in grid modernization since 2015. This includes:

• Deploying over 45,000 smart meters across its service area.
• Installing automated outage detection systems that reduce response times by 60%.
• Building a microgrid in the remote community of Redstone to ensure resilience during extreme weather.
• Partnering with the National Renewable Energy Laboratory (NREL) on advanced grid storage research.

5. Community Investment and Education

Holy Cross Energy donates over $1 million annually to local causes through its “Powering Communities” initiative. Programs include:

• Scholarships for high school seniors pursuing energy-related degrees
• Grants for nonprofit organizations installing energy-efficient lighting
• Free energy efficiency workshops for seniors and low-income families
• Support for local fire departments with mobile charging units for emergency equipment

In 2023, Holy Cross Energy was named “Cooperative of the Year” by the National Rural Electric Cooperative Association (NRECA) for its outstanding service, innovation, and community engagement.

Global Service Access

While Holy Cross Energy’s physical service territory is confined to western Colorado, its customer support systems and digital platforms are designed to serve members wherever they are—especially important for seasonal residents, remote workers, and snowbirds who split time between Glenwood Springs and other states or countries.

Members traveling outside the service area can still:

• Access their account via the mobile app or website from anywhere in the world
• Report outages using GPS-enabled tools (if cellular service is available)
• Pay bills using international credit cards or PayPal
• Set up automatic payments to avoid disconnection while away
• Request temporary service suspension for seasonal homes

Holy Cross Energy also offers a “Snowbird Program” for members who spend winters in warmer climates. This program allows customers to reduce their monthly bill during months of non-occupancy by adjusting their service level or enrolling in a seasonal rate plan. Customer support representatives are trained to assist with these arrangements—simply call the toll-free number and ask for “Seasonal Service Options.”

For international members or expatriates with property in Glenwood Springs, Holy Cross Energy provides multilingual support and can mail bills in English or Spanish. The cooperative also accepts international wire transfers for bill payments upon request.

Additionally, Holy Cross Energy partners with global energy platforms like EnergySage and EnergyHub to offer members access to international energy market trends and comparative pricing data—helping them make informed decisions even when they’re not in Colorado.

FAQs

Q1: What is the official customer service number for Holy Cross Energy in Glenwood Springs?

A: The official toll-free customer service number is 1-800-421-0628. This number is available 24/7 for outages and during business hours for general inquiries.

Q2: Is Holy Cross Energy a nonprofit organization?

A: Yes. Holy Cross Energy is a not-for-profit, member-owned electric cooperative. Any revenue generated beyond operating costs is returned to members as capital credits.

Q3: How do I report a power outage?

A: Call 1-800-421-0628 and press 1, or use the Holy Cross Energy mobile app. You can also report outages online at www.hce.coop/outages.

Q4: Can I pay my bill online?

A: Yes. Visit www.hce.coop and log in to your member portal to pay by credit card, debit card, or bank transfer. You can also set up autopay.

Q5: Does Holy Cross Energy offer assistance for low-income customers?

A: Yes. The cooperative offers the “Energy Assistance Program,” which provides bill payment help, energy audits, and weatherization services. Call 1-800-421-0628 and ask for “Low-Income Support.”

Q6: How do I enroll in community solar?

A: Visit www.hce.coop/solar or call 1-800-421-0628 and ask for the Solar Program Team. No rooftop panels are required—you can subscribe to a share of a community solar garden.

Q7: Are there any fees for disconnecting or reconnecting service?

A: There is a one-time reconnect fee of $50 if service has been disconnected for non-payment. Disconnect requests are free if initiated by the member. Contact customer service for details.

Q8: Does Holy Cross Energy offer renewable energy credits (RECs)?

A: Yes. Members can purchase RECs to offset their carbon footprint. These are available through the “Green Power” program. Contact customer service for pricing and enrollment.

Q9: What should I do if I receive a suspicious call claiming to be from Holy Cross Energy?

A: Holy Cross Energy will never ask for your credit card number over the phone or threaten immediate disconnection. If you receive such a call, hang up and report it to 1-800-421-0628 or the Federal Trade Commission at ReportFraud.ftc.gov.

Q10: Can I visit a Holy Cross Energy office without an appointment?

A: Yes. Walk-ins are welcome at all service centers during business hours. However, for extended consultations (e.g., energy audits or financial counseling), it’s recommended to schedule an appointment by calling ahead.

Conclusion

Holy Cross Energy in Glenwood Springs is more than an electric provider—it is a pillar of community resilience, innovation, and service. As a member-owned cooperative, it prioritizes people over profits, local needs over corporate mandates, and sustainability over short-term gains. With its dedicated customer support team, transparent billing, and leadership in renewable energy, Holy Cross Energy sets a national standard for what a modern electric cooperative can achieve.

Whether you’re reporting a power outage in the middle of a snowstorm, applying for a solar rebate, or simply seeking to understand your energy bill, the official customer support channels—especially the toll-free number 1-800-421-0628—are there to serve you with expertise and care. By maintaining local operations, offering multilingual support, and embracing technology without abandoning personal service, Holy Cross Energy ensures that every member, regardless of location or circumstance, feels heard and supported.

As the energy landscape continues to evolve, Holy Cross Energy remains committed to its founding mission: to empower its community through reliable, affordable, and clean electricity. For residents of Glenwood Springs and beyond, this isn’t just a utility—it’s a partnership. And with the tools, numbers, and resources outlined in this guide, you now have everything you need to make the most of that partnership.