Metro Wastewater Reclamation District in Denver: Wastewater Treatment – Official Customer Support Customer Care Number | Toll Free Number

The Metro Wastewater Reclamation District (MWRD) in Denver is a critical public infrastructure agency responsible for managing wastewater collection, treatment, and environmental protection across the Denver metropolitan area. Serving over 1.4 million residents and thousands of commercial and industrial facilities, MWRD ensures that wastewater is safely treated and returned to the environment in compliance with state and federal regulations. As one of the largest and most technologically advanced wastewater treatment systems in the Rocky Mountain region, MWRD plays a vital role in public health, water conservation, and sustainable urban development. For residents, businesses, and partners seeking assistance, understanding how to contact official customer support is essential. This comprehensive guide provides detailed information on MWRD’s customer support channels, including toll-free numbers, service access methods, global outreach, key achievements, and frequently asked questions — all designed to empower users with accurate, up-to-date, and SEO-optimized information.

Why Metro Wastewater Reclamation District in Denver: Wastewater Treatment – Official Customer Support is Unique

The Metro Wastewater Reclamation District stands apart from other municipal wastewater agencies due to its scale, innovation, and commitment to environmental stewardship. Unlike many regional utilities that focus solely on compliance, MWRD has pioneered integrated resource recovery systems that transform waste into renewable energy, reclaimed water, and nutrient-rich biosolids. Its treatment facilities, including the highly advanced Southeast Wastewater Treatment Plant, utilize cutting-edge technologies such as anaerobic digestion, membrane bioreactors, and advanced oxidation processes to exceed regulatory standards.

What truly sets MWRD apart is its customer-centric approach. The district doesn’t just treat wastewater — it educates, collaborates, and responds. Its customer support team is trained not only to handle billing inquiries and service disruptions but also to guide industrial clients through pretreatment program requirements, assist homeowners with sewer lateral issues, and provide educational outreach to schools and community groups. MWRD’s customer service is embedded within a broader mission of sustainability, making it a model for other municipalities nationwide.

Additionally, MWRD operates under a unique governance structure as a special district with elected board members, ensuring public accountability and transparency. This democratic oversight means customer feedback directly influences policy, infrastructure investment, and service improvements. Unlike private utilities, MWRD reinvests all revenue back into the system, prioritizing long-term resilience over profit margins. This commitment to public good, combined with technological leadership and responsive customer service, makes MWRD a national leader in wastewater management.

Metro Wastewater Reclamation District in Denver: Wastewater Treatment – Official Customer Support Toll-Free and Helpline Numbers

For immediate assistance, residents and businesses in the Metro Wastewater Reclamation District service area can reach official customer support through verified toll-free and local helpline numbers. These lines are staffed by trained representatives who can assist with billing, service emergencies, permit applications, reporting sewer overflows, and general inquiries.

Official Toll-Free Customer Support Number

For nationwide and long-distance callers, the official toll-free number for Metro Wastewater Reclamation District customer support is:

1-800-258-0888

This number is available Monday through Friday, from 7:00 AM to 5:00 PM Mountain Time, excluding major holidays. Callers can use this line to report sewage backups, request service connections, inquire about billing discrepancies, or obtain information about wastewater reuse programs.

Local Customer Service Line

For local callers within the Denver metropolitan area, the direct customer service number is:

(303) 571-2200

This line connects callers to regional representatives familiar with neighborhood-specific infrastructure issues, such as sewer line maintenance schedules or construction impacts in specific ZIP codes.

24/7 Emergency Reporting Line

In the event of a sewage overflow, raw wastewater discharge, or urgent sewer backup affecting your property, MWRD operates a 24-hour emergency response line:

1-800-258-0888 (Press 1 for Emergency)

Emergency operators are available 365 days a year. If you observe sewage flowing into streets, streams, or your home, please call immediately. MWRD dispatches field crews within 30 minutes during business hours and within 60 minutes after hours to assess and mitigate public health risks.

TTY/TDD Accessibility

Metro Wastewater Reclamation District is committed to accessibility for all customers. For individuals who are deaf or hard of hearing, the TTY/TDD number is:

1-800-258-0888 (TTY)

Standard relay services are also supported for all calls.

International Callers

While MWRD primarily serves the Denver metro area, international businesses, researchers, and partner agencies may need to contact the district for technical collaboration or regulatory information. International callers should dial:

+1 (303) 571-2200

Please note that international calling rates may apply. For non-emergency inquiries, we recommend using email or the online support portal (see Section 4) for faster and more detailed responses.

How to Reach Metro Wastewater Reclamation District in Denver: Wastewater Treatment – Official Customer Support Support

In addition to phone support, Metro Wastewater Reclamation District offers multiple digital and in-person channels to ensure accessibility and convenience for all customers. Whether you prefer self-service options or direct human interaction, MWRD provides robust alternatives to meet your needs.

Online Customer Portal

The official MWRD Customer Portal at www.mwrd.org allows users to:

• View and pay bills online
• Register for paperless billing
• Report service issues with photo uploads
• Apply for sewer connection permits
• Access educational resources and compliance guides
• Schedule inspections for commercial pretreatment programs

The portal is secure, mobile-optimized, and available 24/7. First-time users can create an account using their account number and service address.

Email Support

For non-urgent inquiries, customers may send detailed questions to:

customerservice@mwrd.org

Response time is typically within 1–3 business days. Include your account number, service address, and a clear description of your issue for faster resolution.

Mail and In-Person Support

For those who prefer traditional methods, MWRD’s main administrative office accepts mail and walk-in visits:

Metro Wastewater Reclamation District

4100 South Wadsworth Boulevard

Lakewood, CO 80226

United States

Office hours: Monday–Friday, 8:00 AM – 4:30 PM MT

Visitors are encouraged to schedule appointments for complex inquiries, especially regarding industrial compliance or large-scale project planning.

Mobile App

MWRD offers a free mobile application available on iOS and Android devices. The app allows users to:

• Receive real-time alerts for service disruptions
• Submit service requests with GPS location tagging
• Access educational videos on water conservation
• Find nearby recycling and biosolids drop-off locations

Download the app by searching “MWRD Denver” in the Apple App Store or Google Play Store.

Community Outreach and Education Centers

MWRD operates two public education centers — the Southeast Education Center and the Northglenn Outreach Hub — where residents can attend free workshops on water reuse, septic system maintenance, and pollution prevention. These centers also serve as walk-in support hubs for seniors and non-English speakers who require in-person assistance.

Language Access Services

MWRD provides multilingual customer support through contracted interpreters. Upon request, Spanish, Vietnamese, Somali, and Russian language assistance is available for phone calls, emails, and in-person visits. Simply ask for a translator when you contact customer service.

Worldwide Helpline Directory

While the Metro Wastewater Reclamation District primarily serves the Denver region, its operational models, research partnerships, and educational resources are referenced globally. For international agencies, researchers, or organizations seeking to replicate MWRD’s success, the following global wastewater utility contacts may serve as comparative benchmarks:

United States

• Los Angeles County Sanitation Districts – 1-800-777-3326
• Chicago Metropolitan Water Reclamation District – 1-847-945-1200
• San Francisco Public Utilities Commission – 1-800-432-5725
• New York City DEP – 311 (within NYC) or 1-800-575-LINE

Canada

• Toronto Water – 416-338-8000
• Vancouver Sewer and Drainage – 604-873-7000

Europe

• Thames Water (UK) – 0800 316 9800
• Veolia (France) – 0800 120 120
• AWF (Germany) – +49 221 16800

Australia and New Zealand

• Melbourne Water – 13 18 26
• Auckland Council (NZ) – 09 301 0101

Asia

• Tokyo Metropolitan Government – 03-5278-2111
• Singapore PUB – 1800-284-6600
• Beijing Water Group – 010-6321-9111

While these agencies operate independently, MWRD collaborates with several through the Water Environment Federation and the International Water Association. International visitors are welcome to schedule tours of MWRD’s facilities by contacting the Public Outreach Office at outreach@mwrd.org.

About Metro Wastewater Reclamation District in Denver: Wastewater Treatment – Official Customer Support – Key Industries and Achievements

Metro Wastewater Reclamation District serves a diverse mix of residential, commercial, industrial, and institutional customers. Its customer support infrastructure is designed to meet the unique needs of each sector, ensuring compliance, safety, and sustainability across the board.

Key Industries Served

• Residential Communities: MWRD manages sewer infrastructure for over 450,000 single-family homes and 120,000 multi-family units across 11 municipalities, including Denver, Aurora, Lakewood, and Westminster.
• Healthcare Facilities: Hospitals, clinics, and laboratories must comply with strict pretreatment standards for pharmaceutical and chemical waste. MWRD’s Industrial Pretreatment Program provides tailored guidance and inspections.
• Food and Beverage Processing: Breweries, dairies, and meat processors generate high-strength organic waste. MWRD offers free wastewater analysis and process optimization workshops to reduce surcharges.
• Manufacturing and Automotive: Facilities using solvents, heavy metals, or oils must submit discharge permits and install pretreatment systems. MWRD’s compliance team conducts on-site audits and provides technical assistance.
• Education and Government: Schools, universities, and municipal buildings benefit from MWRD’s educational outreach, including student field trips and curriculum resources.
• Renewable Energy Developers: MWRD partners with energy firms to convert biogas from anaerobic digesters into electricity and renewable natural gas (RNG), supplying power to over 10,000 homes annually.

Major Achievements

• 100% Compliance with EPA Standards: MWRD has maintained 100% compliance with the Clean Water Act for over 15 consecutive years.
• Renewable Energy Production: The Southeast Plant generates 25 MW of electricity annually from biogas — enough to power 20,000 homes.
• Biosolids Recycling: Over 90% of treated biosolids are beneficially reused as soil amendments in agriculture and landscaping, diverting thousands of tons from landfills annually.
• Water Reuse Programs: MWRD delivers over 20 billion gallons of reclaimed water annually for irrigation, industrial cooling, and wetland restoration.
• Green Infrastructure: MWRD has invested over $200 million in green stormwater infrastructure, including bioswales, rain gardens, and permeable pavements, reducing combined sewer overflows by 40% since 2015.
• Environmental Justice: MWRD was the first U.S. wastewater agency to adopt a formal Environmental Justice Policy, ensuring equitable access to services and protection from pollution in low-income and minority neighborhoods.
• Public Recognition: Named “Wastewater Utility of the Year” by the Water Environment Federation in 2021 and 2023.

These achievements are not just technical milestones — they reflect a culture of innovation, transparency, and customer engagement that is embedded in every aspect of MWRD’s operations, including its customer support services.

Global Service Access

Although Metro Wastewater Reclamation District’s physical infrastructure serves only the Denver metropolitan region, its influence extends globally through knowledge sharing, technical partnerships, and open-access resources.

MWRD actively participates in international water forums, including the World Water Congress and the Global Water Summit. Its research publications on nutrient recovery, energy-efficient treatment, and climate-resilient infrastructure are cited by universities and agencies in over 40 countries.

For international researchers, consultants, or government officials seeking to learn from MWRD’s model, the district offers:

• Virtual Facility Tours: Live-streamed and recorded walkthroughs of treatment plants with Q&A sessions.
• Technical Data Portal: Open-access databases on effluent quality, energy use, and biosolids composition.
• Training Programs: Online courses on pretreatment compliance, biogas utilization, and regulatory reporting.
• Consultation Services: Limited pro-bono technical advice for developing nations through partnerships with USAID and the World Bank.

Global partners can initiate contact via:

international@mwrd.org

Requests are reviewed by MWRD’s Global Engagement Office and typically responded to within 5 business days.

Additionally, MWRD’s customer support team can provide translated versions of key documents — including billing statements, permit applications, and compliance checklists — in Spanish, French, Arabic, and Mandarin upon request.

FAQs

Q1: What is the official customer support number for Metro Wastewater Reclamation District?

A: The official toll-free customer support number is 1-800-258-0888. For emergencies, press 1 after dialing. Local callers may use (303) 571-2200.

Q2: Is there a 24-hour emergency line for sewer backups?

A: Yes. For sewage overflows, raw wastewater in your home, or public health hazards, call 1-800-258-0888 and press 1. Emergency crews respond 24/7.

Q3: How do I report a sewer line problem on my property?

A: Call customer service at 1-800-258-0888 or submit a report via the MWRD Customer Portal. Include your address, description of the issue, and photos if possible.

Q4: Can I pay my wastewater bill online?

A: Yes. Visit www.mwrd.org and log in to your account to pay via credit card, debit card, or bank transfer. Paperless billing is available at no extra cost.

Q5: Does MWRD provide assistance for low-income households?

A: Yes. MWRD offers a Low-Income Assistance Program that provides bill discounts and payment plans. Eligibility is based on household income and participation in federal assistance programs. Apply at www.mwrd.org/assistance.

Q6: How do I get a permit to connect to the sewer system?

A: Commercial and residential property owners can apply for sewer connection permits through the MWRD Customer Portal. Required documents include site plans, engineering certifications, and fee payment.

Q7: What should I do if I see sewage flowing in the street?

A: Call the emergency line immediately at 1-800-258-0888 (press 1). Do not attempt to clean or contain the spill. Stay clear of the area and warn others.

Q8: Are there educational resources for schools?

A: Yes. MWRD offers free curriculum-aligned materials, virtual field trips, and in-person classroom visits. Request resources at outreach@mwrd.org.

Q9: Can I recycle biosolids from my garden?

A: MWRD’s treated biosolids are available for public use as soil conditioner. Free distribution events are held seasonally. Check the website for locations and dates.

Q10: Is MWRD’s customer service available in languages other than English?

A: Yes. Spanish, Vietnamese, Somali, and Russian language interpreters are available upon request. Simply ask for translation when you call or email.

Conclusion

The Metro Wastewater Reclamation District in Denver is more than a utility — it is a model of sustainable urban infrastructure, environmental leadership, and customer-focused public service. From its advanced treatment technologies to its commitment to equity and education, MWRD exemplifies how modern wastewater management can protect public health while advancing climate resilience and resource recovery.

For residents and businesses, knowing how to reach official customer support — whether by toll-free number, online portal, or in-person visit — ensures timely assistance and fosters trust in public systems. With a dedicated 24/7 emergency line, multilingual services, and proactive outreach, MWRD sets a national benchmark for accessibility and responsiveness.

As climate change intensifies and urban populations grow, the role of agencies like MWRD becomes even more critical. By investing in innovation, transparency, and customer engagement, Denver’s wastewater district not only treats sewage — it reclaims value, restores ecosystems, and strengthens communities. Whether you’re a homeowner, industrial operator, or global researcher, MWRD’s customer support infrastructure is designed to serve you with professionalism, accuracy, and care.

Remember: When in doubt, call 1-800-258-0888. Your voice matters — and MWRD is listening.