Poudre Valley REA in Fort Collins: PVREA – Official Customer Support Customer Care Number | Toll Free Number

Poudre Valley Rural Electric Association (PVREA) is a member-owned, not-for-profit electric cooperative serving over 100,000 customers across Northern Colorado. Headquartered in Fort Collins, PVREA has been a cornerstone of rural electrification since its founding in 1938. As one of the largest electric cooperatives in Colorado, PVREA delivers reliable, affordable, and sustainable electricity to homes, farms, businesses, and public institutions across a vast service territory that includes Fort Collins, Loveland, Windsor, Greeley, and surrounding rural communities. Whether you're a long-time resident or a new homeowner, understanding how to connect with PVREA’s official customer support is essential for managing your account, reporting outages, or learning about energy-saving programs. This comprehensive guide provides everything you need to know about PVREA’s customer service channels—including their official toll-free number, live support options, online tools, and global access resources—so you can get the help you need, whenever you need it.

Why Poudre Valley REA in Fort Collins: PVREA – Official Customer Support is Unique

Poudre Valley REA stands apart from investor-owned utilities and even other rural electric cooperatives due to its deep-rooted community focus, member-driven governance, and unwavering commitment to local service. Unlike traditional power companies that answer to shareholders, PVREA is owned by the very customers it serves. Each member has a vote in the cooperative’s annual meeting and elects a board of directors from within the community—ensuring that decisions are made with local needs in mind, not corporate profits.

One of PVREA’s most distinctive features is its proactive approach to grid modernization. The cooperative has invested heavily in smart grid technology, automated outage detection systems, and real-time metering that allows members to monitor their energy usage via the PVREA mobile app or online portal. This level of transparency and control is rare among rural utilities and gives PVREA members a level of engagement typically seen only in urban tech-forward utilities.

Additionally, PVREA offers a robust suite of energy efficiency and renewable energy programs, including rebates for solar panel installations, electric vehicle charging station incentives, and free home energy audits. These programs are designed not just to reduce bills but to empower members to become active participants in the energy transition. PVREA also partners with local schools, nonprofits, and government agencies to provide educational workshops on energy conservation and sustainability—further embedding itself as a community leader rather than just a utility provider.

The cooperative’s customer service philosophy is equally unique. PVREA’s support team is trained to treat every call, email, or in-person visit as a personal relationship—not a transaction. Representatives often know members by name, remember their service history, and go the extra mile to resolve issues with empathy and efficiency. This human-centered approach, combined with cutting-edge technology, makes PVREA’s customer support experience among the most trusted and satisfying in the rural utility sector.

Poudre Valley REA in Fort Collins: PVREA – Official Customer Support Toll-Free and Helpline Numbers

When you need immediate assistance with your electricity service, having the correct contact information is critical. Poudre Valley REA provides multiple official customer support channels, but the primary and most reliable method for reaching their team is through their toll-free customer care number.

Official PVREA Customer Support Toll-Free Number: 1-800-735-7732

This number is available 24 hours a day, 7 days a week, and connects you directly to PVREA’s centralized customer service center. Whether you’re reporting a power outage, requesting a payment arrangement, needing help with your online account, or seeking information about rebates and programs, this is the number to call.

In addition to the toll-free line, PVREA maintains a local customer service number for those within the Fort Collins area:

Fort Collins Local Customer Service Number: 970-221-1234

This number is ideal for members who prefer speaking with a representative familiar with the local service territory or for those who wish to visit the PVREA headquarters in person. The Fort Collins office is located at 2700 E. Harmony Road, Fort Collins, CO 80528, and offers walk-in support during regular business hours (Monday–Friday, 8:00 AM to 5:00 PM Mountain Time).

For urgent power outages—especially during storms or extreme weather—PVREA operates a dedicated outage reporting line:

24/7 Outage Reporting Hotline: 1-800-735-7732 (same as customer service)

There is no separate number for outages—calling the main toll-free line will automatically route your call to the outage management system, which dispatches crews in real time based on location and severity. You can also report outages via the PVREA mobile app or online outage map at pvrea.com/outage-map.

For members who are deaf or hard of hearing, PVREA provides TTY/TDD support through the Colorado Relay Service. Dial 711 to connect, then provide the PVREA customer service number: 1-800-735-7732.

It’s important to note that PVREA does not use third-party call centers. All customer support calls are handled by in-house staff based in Fort Collins, ensuring consistent service quality and accurate information. Be cautious of any website or phone number claiming to be “PVREA Customer Service” that differs from the numbers listed above—these may be scams. Always verify contact details on the official PVREA website: www.pvrea.com.

How to Reach Poudre Valley REA in Fort Collins: PVREA – Official Customer Support Support

Poudre Valley REA understands that different customers have different preferences when it comes to communication. That’s why they offer a full spectrum of support channels—ensuring you can reach them the way that’s most convenient for you. Below is a complete guide to all official PVREA customer support options.

Phone Support

As previously mentioned, the primary method of contact is via phone. The toll-free number 1-800-735-7732 is staffed around the clock, including holidays. Call volume is typically highest between 4 PM and 7 PM on weekdays and after major storms. To reduce wait times, consider calling early in the morning or using the automated outage reporting system, which allows you to report an outage in under 30 seconds without speaking to an agent.

When you call, you’ll be greeted by an automated system that allows you to:

• Report an outage
• Check the status of a reported outage
• Pay your bill
• Access account information
• Speak with a live representative

If you choose to speak with a representative, be ready to provide your account number, service address, and a brief description of your issue. PVREA representatives have full access to your account history, outage records, and payment plans, so having this information handy speeds up resolution.

Online Customer Portal

One of PVREA’s most powerful tools is its secure online customer portal: www.pvrea.com/myaccount. Here, members can:

• View and pay bills online
• Set up automatic payments
• Enroll in paperless billing
• Monitor daily energy usage with real-time graphs
• Report outages with a click
• Update contact information
• Apply for rebates and energy programs

The portal also includes a “My Energy Use” dashboard that compares your consumption to similar homes in your area and offers personalized tips to reduce usage. This feature alone has helped thousands of members save hundreds of dollars annually.

Mobile App

Download the official PVREA mobile app from the Apple App Store or Google Play Store. Search for “PVREA” or scan the QR code on their website. The app offers all the features of the online portal, plus push notifications for outages, payment reminders, and special program alerts. You can even use geolocation to report an outage by simply tapping a button—no address entry required.

Email and Mail Support

For non-urgent inquiries, such as billing questions, program applications, or general feedback, you can email PVREA at customerservice@pvrea.com. Responses are typically provided within 1–3 business days.

If you prefer traditional mail, send correspondence to:

Poudre Valley REA

Attn: Customer Service

2700 E. Harmony Road

Fort Collins, CO 80528

While slower than digital methods, mail support remains a viable option for members who are not comfortable with technology or who need to submit physical documents, such as proof of income for low-income assistance programs.

In-Person Support

For those who value face-to-face interaction, PVREA’s main office in Fort Collins offers walk-in customer service. The office is equipped with kiosks for self-service, private consultation rooms, and bilingual staff members who can assist in English and Spanish. Walk-in hours are Monday through Friday, 8:00 AM to 5:00 PM Mountain Time. No appointment is necessary, but wait times may vary during peak hours (especially near bill due dates).

Additionally, PVREA hosts quarterly “Community Connection Days” at local libraries and community centers in Windsor, Loveland, and Greeley, where representatives provide on-site account assistance, energy audits, and program sign-ups.

Live Chat and Social Media

For quick questions during business hours, PVREA offers a live chat feature on their website. Look for the blue chat icon in the bottom right corner of any page. While not available 24/7, live chat agents are available Monday–Friday, 8:00 AM–6:00 PM MT.

PVREA also maintains active social media accounts on Facebook, Twitter (X), and Instagram. While these platforms are not intended for private account issues, they are excellent for real-time outage updates, service alerts, and announcements about new programs. Follow them at @PVREAofficial.

Worldwide Helpline Directory

While Poudre Valley REA primarily serves customers in Northern Colorado, members who travel frequently, own second homes, or have family outside the service area may need to access PVREA services remotely. Fortunately, PVREA’s customer support infrastructure is designed to be accessible from anywhere in the world.

Here is a global directory of ways to reach PVREA from outside the United States:

International Calling to PVREA

To call PVREA from outside the U.S. and Canada, dial the international access code for your country, followed by the U.S. country code (+1), then the toll-free number. Note: Toll-free numbers (1-800) are typically not free when dialed internationally. You will be charged at your local international rate.

International Dialing Format:

[Your Country’s International Access Code] + 1 + 800-735-7732

Examples:

• From the United Kingdom: 00 + 1 + 800-735-7732
• From Australia: 0011 + 1 + 800-735-7732
• From Germany: 00 + 1 + 800-735-7732
• From Japan: 010 + 1 + 800-735-7732

For cost-effective international calls, consider using VoIP services such as Skype, WhatsApp, or Google Voice. If you have a U.S.-based VoIP account, you can dial the toll-free number as if you were in the U.S.

Email and Online Support (Global Access)

Regardless of your location, you can always reach PVREA via email at customerservice@pvrea.com. This method is free and reliable for non-urgent inquiries. For urgent matters, such as a power outage at a vacation property, use the online outage reporting tool on the PVREA website—just log in to your account and report the outage using the service address.

Payment Options for International Members

If you’re an international member who owns property in PVREA’s service area, you can pay your bill using:

• Online payment via credit/debit card (Visa, Mastercard, Discover, American Express)
• Wire transfer (contact customer service for bank details)
• Third-party payment services like Western Union or MoneyGram (available at select locations)

For wire transfers, PVREA requires a reference number (your account number) and a copy of the payment confirmation to be emailed to payments@pvrea.com.

Language Support

PVREA offers multilingual customer service support. In addition to English, Spanish-speaking representatives are available during all business hours. For other languages, PVREA partners with a professional interpretation service to provide real-time translation via phone. Simply request an interpreter when you call, and one will be connected within seconds.

About Poudre Valley REA in Fort Collins: PVREA – Official Customer Support – Key industries and achievements

Poudre Valley REA’s impact extends far beyond simply delivering electricity. As a community-owned cooperative, PVREA plays a vital role in supporting key industries that drive Northern Colorado’s economy and quality of life. Below are the major sectors PVREA supports and the landmark achievements that have earned the cooperative regional and national recognition.

1. Agricultural Sector

With over 40% of PVREA’s service territory consisting of farmland and ranches, the cooperative is a critical partner to the region’s agricultural community. PVREA provides reliable, high-capacity power for irrigation systems, dairy operations, grain dryers, and cold storage facilities. In 2022, PVREA launched the “Farm Energy Efficiency Program,” offering free energy assessments and rebates of up to $5,000 for upgrading to energy-efficient pumps, lighting, and HVAC systems. Since its inception, the program has helped over 800 farms reduce energy costs by an average of 30% annually.

2. Residential and Smart Home Growth

PVREA’s service territory has experienced explosive residential growth due to Fort Collins’ reputation as a tech hub and desirable retirement destination. To meet demand, PVREA has deployed over 120,000 smart meters across its network, enabling real-time usage data and remote service connections. In 2023, PVREA was named “Best Smart Grid Utility in the Rocky Mountain Region” by the National Rural Electric Cooperative Association (NRECA).

Additionally, PVREA offers a “Smart Home Starter Kit” to new members, including a free smart thermostat, energy monitor, and installation guide—all at no cost. Over 35,000 kits have been distributed since 2020.

3. Commercial and Industrial Businesses

From small local businesses to large manufacturing plants, PVREA provides customized energy solutions. The cooperative works directly with businesses to design load management plans, negotiate demand rates, and install on-site solar systems. PVREA’s “Business Energy Advantage” program has helped over 1,200 local businesses reduce peak demand charges by up to 45%.

In 2021, PVREA partnered with the City of Fort Collins to power the new Central Library and Community Center with 100% renewable energy—making it one of the first publicly owned buildings in Colorado to achieve net-zero energy consumption.

4. Renewable Energy and Sustainability Leadership

PVREA is a national leader in community solar and renewable energy adoption. In 2020, it launched the “SunShare” community solar program, allowing members to subscribe to a share of a local solar farm—even if they can’t install panels on their own property. Over 2,500 subscribers now benefit from clean energy credits on their bills.

In 2023, PVREA announced its goal to achieve 100% renewable energy for all members by 2035—a target that exceeds the state of Colorado’s mandate. The cooperative has already invested over $120 million in solar, wind, and battery storage projects.

5. Community Impact and Awards

PVREA’s commitment to community extends to philanthropy. Each year, the cooperative donates over $1 million through the PVREA Foundation to support education, emergency services, food banks, and youth programs. In 2022, PVREA received the “Cooperative of the Year” award from NRECA—the highest honor in the rural electric industry.

Additionally, PVREA has been recognized by the U.S. Department of Energy for its “Outstanding Customer Engagement in Energy Efficiency” and by the American Public Power Association for its “Innovation in Grid Resilience.”

Global Service Access

While PVREA’s physical service territory is confined to Northern Colorado, its digital infrastructure and customer support systems enable global access for members who live, work, or travel internationally. Whether you’re a Colorado expat managing a rental property, a student studying abroad, or a business owner with remote operations, PVREA ensures you remain connected to your account and services.

Here’s how global access works:

Remote Account Management

Through the PVREA online portal and mobile app, you can manage your account from anywhere in the world. View bills, make payments, report outages, and update your profile—all with a secure internet connection. The system supports multi-factor authentication and encrypted data transfer, ensuring your information remains protected regardless of location.

International Payment Processing

PVREA accepts payments in U.S. dollars via major credit cards, regardless of your country of origin. You can also use international money transfer services like Wise (formerly TransferWise) or PayPal to send funds to your PVREA account. For recurring payments, set up auto-pay using a U.S. bank account or credit card.

Remote Outage Reporting for Vacant Properties

If you own a vacation home or rental property in PVREA’s territory, you can register it as a secondary account. Once registered, you’ll receive outage alerts via email or text—even if you’re overseas. The system can also notify your property manager or tenant automatically if you authorize it.

Virtual Customer Service Appointments

PVREA now offers virtual consultations via Zoom or Microsoft Teams for members who need personalized assistance with energy audits, solar applications, or payment plans. These appointments are available Monday–Friday, 9:00 AM–4:00 PM MT. To schedule, call the toll-free number and request a virtual appointment.

Global Energy Education Resources

PVREA provides free, downloadable educational materials on energy efficiency, renewable energy, and grid safety in multiple languages. These resources are available on their website and have been used by international cooperatives in Latin America and Africa as models for rural electrification programs.

FAQs

Q1: What is the official PVREA customer service number?

A: The official toll-free customer service number is 1-800-735-7732. This number is available 24/7 for all inquiries, including outage reporting.

Q2: Is PVREA’s customer service available 24 hours a day?

A: Yes. PVREA’s customer service center and outage reporting line are staffed 24 hours a day, 365 days a year.

Q3: How do I report a power outage?

A: You can report an outage by calling 1-800-735-7732, using the PVREA mobile app, or visiting pvrea.com/outage-map and clicking “Report an Outage.”

Q4: Can I pay my PVREA bill online?

A: Yes. Visit www.pvrea.com/myaccount to pay your bill with a credit card, debit card, or bank account.

Q5: Does PVREA offer assistance for low-income customers?

A: Yes. PVREA offers the Low-Income Energy Assistance Program (LIEAP), which provides bill payment help, weatherization services, and energy education. Contact customer service or visit pvrea.com/assistance to apply.

Q6: Is PVREA a government agency?

A: No. PVREA is a private, member-owned electric cooperative. It is not a government entity but operates under a cooperative business model approved by the State of Colorado.

Q7: Can I visit a PVREA office in person?

A: Yes. The main office is located at 2700 E. Harmony Road, Fort Collins, CO 80528. Walk-in hours are Monday–Friday, 8:00 AM–5:00 PM MT.

Q8: Does PVREA offer solar panel rebates?

A: Yes. PVREA offers rebates of up to $1,000 for residential solar installations and additional incentives for battery storage. Visit pvrea.com/solar for details.

Q9: How do I update my contact information with PVREA?

A: Log in to your account at www.pvrea.com/myaccount, click “Profile,” and update your details. You can also call customer service or visit an office in person.

Q10: Are there any scams related to PVREA?

A: Yes. Scammers may call pretending to be PVREA and demand immediate payment via gift cards or wire transfer. PVREA will never ask for payment in this way. Always verify contact information on the official website: www.pvrea.com.

Conclusion

Poudre Valley REA is more than just an electric utility—it’s a community institution built on trust, transparency, and service. From its founding in 1938 to its leadership in renewable energy today, PVREA has consistently demonstrated that cooperatives can deliver innovation, reliability, and fairness to rural and suburban customers alike. Whether you’re reporting a power outage at 2 a.m., applying for a solar rebate, or simply wanting to understand your energy bill, PVREA’s official customer support channels are designed to make the experience simple, secure, and stress-free.

The toll-free number 1-800-735-7732 is your direct line to that support—and with 24/7 availability, multilingual services, and global access options, no member is ever left without help. Coupled with cutting-edge digital tools like the mobile app, online portal, and smart grid technology, PVREA ensures that modern customer service is not just a promise but a daily reality.

As Northern Colorado continues to grow, so too will PVREA’s commitment to sustainability, equity, and innovation. By choosing PVREA, you’re not just selecting an electricity provider—you’re joining a cooperative movement that puts people before profits. For all your energy needs, remember: PVREA is here for you, always.