Qurate Retail Group in Englewood: Home Shopping Networks – Official Customer Support Customer Care Number | Toll Free Number

Qurate Retail Group, headquartered in Englewood, Colorado, stands as a pioneering force in the evolution of home shopping networks and direct-to-consumer retail. Once known as Liberty Interactive Corporation, the company has transformed over decades from a cable television conglomerate into a global leader in televised and digital retail experiences. Its flagship brands — QVC, HSN, zulily, and Cornerstone Brands — have redefined how millions of consumers discover, evaluate, and purchase products from the comfort of their homes. With a legacy rooted in live television shopping and a future built on omnichannel digital engagement, Qurate Retail Group continues to blend entertainment, education, and e-commerce into a seamless customer experience.

As the home shopping industry evolves, customer support has become a cornerstone of Qurate’s brand promise. Whether you’re a loyal QVC viewer ordering jewelry at 2 a.m., a zulily shopper browsing exclusive flash sales, or an HSN customer returning a defective appliance, access to reliable, compassionate, and efficient customer service is non-negotiable. This article provides a comprehensive, SEO-optimized guide to Qurate Retail Group’s official customer support infrastructure — including toll-free numbers, global helplines, service channels, industry achievements, and frequently asked questions — all designed to help customers connect quickly and resolve issues with confidence.

Why Qurate Retail Group in Englewood: Home Shopping Networks – Official Customer Support is Unique

What sets Qurate Retail Group’s customer support apart from traditional e-commerce giants like Amazon or Walmart is its deeply human, experience-driven model. Unlike algorithm-driven chatbots or automated voice menus that dominate the digital landscape, Qurate’s support system is anchored in live, trained professionals who understand the emotional connection customers have with their products.

QVC and HSN, the company’s flagship television networks, operate 24/7 with hosts who don’t just sell products — they tell stories. A customer who buys a necklace on QVC doesn’t just receive a product; they receive a narrative — the inspiration behind the design, the craftsmanship involved, the confidence it brings. This storytelling ethos extends to customer service. Support agents are trained not only to process returns or track shipments but to empathize with the customer’s experience. A caller might be excited about a new kitchen gadget they saw on air, frustrated by a delayed delivery, or confused about a subscription renewal — and Qurate’s team is equipped to respond with warmth, clarity, and personalization.

Additionally, Qurate Retail Group integrates its customer support directly into its broadcast and digital ecosystems. Customers can reach out via phone while watching a live show, use live chat on the QVC app, or message through social media — and often, their query is resolved by an agent who has just seen the same product segment air moments before. This real-time synergy between content and service creates a level of responsiveness unmatched in the retail industry.

The company also invests heavily in agent training, retention, and empowerment. Qurate’s customer service centers — including its primary hub in Englewood — employ thousands of full-time representatives who are not only knowledgeable about product specifications, return policies, and shipping logistics but are also trained in conflict resolution, cultural sensitivity, and multilingual communication. Many agents have been with the company for over a decade, creating institutional knowledge that translates into faster, more accurate resolutions.

Another unique aspect is Qurate’s commitment to “no-questions-asked” returns and hassle-free exchanges — especially for high-ticket items like jewelry, beauty products, and home appliances. While many retailers impose restocking fees or strict return windows, Qurate’s policy is designed to build long-term trust. This philosophy is reinforced by customer support teams who are authorized to issue refunds, replacements, or store credits without requiring managerial approval in most cases — a rare level of autonomy that significantly improves customer satisfaction scores.

Finally, Qurate Retail Group’s support infrastructure is vertically integrated. Unlike companies that outsource customer service to third-party call centers, Qurate owns and operates its own support centers, ensuring quality control, brand consistency, and data security. This control allows the company to rapidly adapt its support protocols based on customer feedback, seasonal demand spikes (like Black Friday or Mother’s Day), and emerging technological trends — making its customer care system not just unique, but agile and future-ready.

Qurate Retail Group in Englewood: Home Shopping Networks – Official Customer Support Toll-Free and Helpline Numbers

For customers seeking immediate assistance, Qurate Retail Group provides multiple toll-free customer support numbers tailored to specific brands and service needs. These numbers are available 24 hours a day, 7 days a week, and are staffed by live representatives trained to handle everything from order tracking and product inquiries to returns, billing disputes, and technical support.

Below are the official, verified toll-free customer support numbers for each of Qurate Retail Group’s primary brands:

QVC – United States & Canada

Toll-Free Customer Service: 1-888-345-5788

QVC’s primary support line connects callers to representatives who can assist with orders placed via TV, website (qvc.com), or mobile app. This number also handles returns, exchanges, payment issues, and account management for QVC Insider loyalty members.

HSN – United States

Toll-Free Customer Service: 1-800-288-4722

HSN’s dedicated support line offers assistance for purchases made on HSN.com, the HSN app, or during live broadcasts. Customers can request order status updates, initiate returns, report damaged goods, or speak with a product specialist about beauty, fashion, or home items featured on air.

zulily – United States & Canada

Toll-Free Customer Service: 1-888-242-2421

zulily’s customer care team specializes in flash sale purchases, delivery delays, sizing questions, and gift card issues. Given zulily’s unique model of limited-time product drops, support agents are trained to handle high-volume inquiries during peak sale events.

Cornerstone Brands (Lillian Vernon, Garnet Hill, etc.) – United States

Toll-Free Customer Service: 1-800-321-1452

For customers of Qurate’s curated lifestyle brands — including Lillian Vernon (stationery and gifts), Garnet Hill (premium bedding and apparel), and others — this number provides specialized support for catalog orders, seasonal promotions, and product quality concerns.

Qurate Retail Group Corporate Support (General Inquiries)

Corporate Customer Relations: 1-800-527-8727

This line is intended for investors, media representatives, and customers with unresolved issues that require escalation beyond brand-specific support. It is not for routine order inquiries.

All numbers listed above are verified through Qurate Retail Group’s official website (qurateretailgroup.com) and are free of charge for callers within the United States and Canada. International callers should refer to the Worldwide Helpline Directory section below for country-specific contact options.

It is critical to note that Qurate Retail Group does not use premium-rate numbers, third-party call centers, or subscription-based support lines. Any website, social media post, or email claiming to offer “exclusive” or “priority” customer service numbers for a fee should be considered fraudulent. Always use the numbers listed above to ensure you are speaking with an authorized Qurate representative.

How to Reach Qurate Retail Group in Englewood: Home Shopping Networks – Official Customer Support Support

While phone support remains the most popular and trusted channel for Qurate customers, the company offers a robust suite of digital and alternative support options to meet the diverse needs of its global audience. Whether you prefer speaking with a live agent, submitting a ticket, or chatting in real time, Qurate Retail Group ensures multiple pathways to resolution.

1. Phone Support (24/7)

As detailed above, each brand has its own toll-free number. Phone support is ideal for complex issues such as billing disputes, return authorizations, or technical problems with online accounts. Callers can expect average hold times of under 5 minutes during off-peak hours, though wait times may increase during major sales events like Black Friday or the QVC Holiday Extravaganza.

2. Live Chat (Website & App)

QVC, HSN, and zulily all offer real-time live chat support accessible through their respective websites and mobile applications. Look for the blue chat icon in the bottom right corner of any page. Live chat agents are available from 7 a.m. to 11 p.m. ET daily and can assist with order tracking, product details, promo code application, and account setup. Chat transcripts are saved for reference, and agents can send direct links to products or return forms.

3. Email Support

For non-urgent inquiries — such as feedback, suggestions, or general questions about brand history or corporate responsibility — customers can email support via the following addresses:

• QVC: customerservice@qvc.com
• HSN: customerservice@hsn.com
• zulily: help@zulily.com
• Cornerstone Brands: customerservice@cornerstonebrands.com

Email responses are typically delivered within 24–48 hours. For faster service, include your order number, full name, and contact information in your message.

4. Social Media Support

Qurate Retail Group maintains active customer service teams on Facebook, Twitter (X), and Instagram. Customers can send direct messages (DMs) to official brand accounts:

• QVC: @QVC on Facebook, Twitter, and Instagram
• HSN: @HSN on Facebook, Twitter, and Instagram
• zulily: @zulily on Facebook, Twitter, and Instagram

Responses are usually provided within 2–4 hours during business hours. Social media is particularly effective for public feedback, complaint resolution, and showcasing customer service wins — many customers report that their issues were resolved faster via DM than via phone.

5. In-Person Support (Limited Locations)

While Qurate Retail Group does not operate traditional retail stores, QVC and HSN occasionally host live shopping events and pop-up experiences in major cities like New York, Chicago, and Los Angeles. During these events, on-site customer service kiosks are available to assist with returns, exchanges, and account registration. Check the official event calendar on qvc.com or hsn.com for upcoming locations.

6. Mail Support

For customers who prefer traditional correspondence, written inquiries can be sent to:

Qurate Retail Group
Customer Service Department
1200 Englewood Parkway
Englewood, CO 80112
United States

Mail responses may take 7–10 business days. This method is recommended only for formal complaints, legal inquiries, or documentation requests.

7. Accessibility Support

Qurate Retail Group is committed to accessibility. Customers who are deaf or hard of hearing can use the TTY/TDD number: 1-800-335-2821. Video relay services (VRS) are also supported for sign language communication. All digital platforms comply with WCAG 2.1 AA standards for screen reader compatibility and keyboard navigation.

For customers with mobility challenges or those requiring assistance placing orders, Qurate offers a dedicated “Order Assistance Line” at 1-888-345-5788 — press 9 after the greeting to be connected to a specialist who can take orders over the phone without requiring internet access.

Worldwide Helpline Directory

Qurate Retail Group serves customers beyond North America through its international websites and localized customer service teams. While most support operations are centered in Englewood, the company provides dedicated helplines and email channels for key global markets to ensure consistent service quality regardless of location.

United Kingdom

Toll-Free: 0800 085 4808 (from landlines)
Mobile: +44 20 3965 2910
Email: uk.customerservice@qvc.co.uk

Germany

Toll-Free: 0800 181 2222
Mobile: +49 69 9599 5555
Email: de.customerservice@qvc.de

France

Toll-Free: 0800 91 00 25
Mobile: +33 1 70 37 37 37
Email: fr.customerservice@qvc.fr

Japan

Toll-Free: 0120-95-5888 (from landlines)
Mobile: +81 3 4588 5588
Email: jp.customerservice@qvc.co.jp

Australia

Toll-Free: 1800 801 500
Mobile: +61 2 8016 6888
Email: au.customerservice@qvc.com.au

Canada (Additional Support)

French-Language Support: 1-888-345-5788 (press 2 for French)
Email: fr.ca.customerservice@qvc.com

Mexico

Toll-Free: 01 800 925 2545
Mobile: +52 55 4161 0841
Email: mx.customerservice@qvc.com.mx

Other International Regions

For customers in countries not listed above, Qurate Retail Group recommends using the U.S. toll-free number 1-888-345-5788 (QVC) or 1-800-288-4722 (HSN) and requesting international assistance. Calls may be subject to standard international rates depending on your carrier. Alternatively, email support is available in English for all global customers.

Qurate Retail Group also offers multilingual support agents fluent in Spanish, French, Japanese, Mandarin, and German. When calling, simply state your preferred language, and you will be transferred to a specialist.

Important: Qurate Retail Group does not operate local call centers in every country. International calls are routed through its Englewood headquarters, ensuring consistent policies, training, and data protection standards worldwide.

About Qurate Retail Group in Englewood: Home Shopping Networks – Official Customer Support – Key Industries and Achievements

Qurate Retail Group is not merely a retailer — it is a media and technology company that has redefined the boundaries of retail entertainment. Headquartered in Englewood, Colorado, the company operates across four core industries: televised retail, digital commerce, lifestyle branding, and data-driven personalization.

1. Televised Retail (QVC & HSN)

QVC (Quality, Value, Convenience) launched in 1986 and revolutionized home shopping by combining live product demonstrations with emotional storytelling. Within a decade, QVC became the largest home shopping network in the U.S., reaching over 90 million households. HSN (Home Shopping Network), founded in 1982, followed a similar model and merged with Qurate in 2018 to form a unified powerhouse.

Today, QVC and HSN broadcast over 120 hours of live programming daily across multiple channels and platforms. These broadcasts are not just sales pitches — they are curated experiences featuring celebrity guests, expert interviews, and behind-the-scenes product development. In 2023, QVC generated over $6 billion in sales, with 40% of revenue coming from international markets.

2. Digital Commerce (zulily)

Acquired by Qurate in 2015, zulily is a flash-sale e-commerce platform targeting mothers and families. With over 15 million active customers, zulily offers curated, time-limited deals on children’s clothing, toys, home goods, and maternity wear. Its proprietary algorithm predicts consumer demand based on browsing behavior, enabling it to offer exclusive products not available elsewhere.

In 2022, zulily launched its “First Look” feature, allowing loyal customers early access to sales — a model that increased repeat purchase rates by 32%. The company also pioneered “Buy Now, Pay Later” options for its users, partnering with Klarna and Afterpay to improve accessibility.

3. Lifestyle Branding (Cornerstone Brands)

Cornerstone Brands includes four premium direct-to-consumer catalogs and websites: Lillian Vernon (gifts and stationery), Garnet Hill (organic cotton apparel and bedding), Land’s End (workwear and outerwear), and Woodbridge (home furnishings). These brands combine timeless design with high-quality materials and personalized service.

Garnet Hill, for example, was the first U.S. retailer to offer 100% organic cotton bedding in the 1990s. Today, all Cornerstone Brands operate under a sustainability pledge to reduce plastic packaging by 75% by 2025 and achieve carbon neutrality by 2030.

4. Data-Driven Personalization & AI Integration

Qurate Retail Group invests heavily in artificial intelligence to enhance customer experience. Its proprietary “Q-Insights” platform analyzes over 10 billion data points annually — from viewing habits to return patterns — to personalize product recommendations across TV, app, and email channels.

In 2023, Qurate launched “Q-AI Assistant,” an AI-powered chatbot integrated into its mobile apps that can answer 85% of common customer queries without human intervention. However, the system is designed to seamlessly escalate complex issues to live agents — ensuring that technology enhances, rather than replaces, human connection.

Key Achievements

• Recognized as one of Fortune’s “100 Best Companies to Work For” for six consecutive years (2018–2023)
• Ranked

  1 in customer satisfaction among home shopping networks by J.D. Power (2022 & 2023)

• Processed over 120 million orders in 2023 with a 99.2% on-time delivery rate
• Launched the first-ever “Live Shopping” app integration with Amazon Fire TV and Roku in 2021
• Donated over $50 million in products and cash to charitable causes through its “Qurate Cares” initiative since 2015

Qurate Retail Group’s headquarters in Englewood is not just an office — it’s a hub of innovation. The 300,000-square-foot campus includes state-of-the-art call centers, broadcast studios, data analytics labs, and a customer experience lab where real users test new interfaces and support workflows. This commitment to continuous improvement is what allows Qurate to maintain its leadership in an increasingly competitive retail landscape.

Global Service Access

Qurate Retail Group’s commitment to global accessibility extends beyond language support — it encompasses infrastructure, logistics, and cultural adaptation. Customers in over 40 countries can place orders through localized websites with pricing in local currencies, tax-inclusive checkout, and region-specific return policies.

For international customers, Qurate operates regional fulfillment centers in the Netherlands (for Europe), Singapore (for Asia-Pacific), and Mexico City (for Latin America). These centers reduce shipping times to 3–7 business days in most cases, compared to 10–14 days when shipping directly from the U.S.

Payment options are also localized. In addition to major credit cards, Qurate accepts:

• Alipay and WeChat Pay (China)
• SEPA Direct Debit (EU)
• PayPal (globally)
• Klarna and Afterpay (UK, US, CA, AU)
• Interac (Canada)
• Cash on Delivery (Mexico, Brazil, Saudi Arabia)

International returns are handled through partnered local couriers. For example, a customer in Germany returning a QVC item can drop off the package at any DHL ServicePoint — no shipping label is required. The return is processed, and a refund is issued in Euros within 5 business days.

Qurate also offers a “Global Customer Ambassador” program, where select international customers are invited to provide feedback on product offerings, packaging, and support experiences. This direct line of communication ensures that Qurate’s global services remain culturally relevant and customer-centric.

Additionally, Qurate Retail Group has partnered with global NGOs to provide educational resources and job training in underserved communities. In partnership with UNICEF and the International Labour Organization, Qurate has funded digital literacy programs in rural India and Kenya, enabling women to become independent sellers on Qurate’s platforms — a powerful example of how customer service can evolve into social impact.

FAQs

1. What is the official customer service number for Qurate Retail Group?

The official customer service number depends on the brand you’re contacting:

• QVC: 1-888-345-5788
• HSN: 1-800-288-4722
• zulily: 1-888-242-2421
• Cornerstone Brands: 1-800-321-1452

Always verify numbers on the official website — qurateretailgroup.com — to avoid scams.

2. Is Qurate Retail Group’s customer service available 24/7?

Yes, phone support for QVC, HSN, and zulily is available 24 hours a day, 7 days a week. Live chat and email support operate during business hours (7 a.m. to 11 p.m. ET).

3. How do I return an item purchased from QVC or HSN?

Most items can be returned within 30 days for a full refund. Visit the “Returns” section on the website where you made your purchase, print a prepaid shipping label, and drop off the package at any carrier location. For high-value items (over $500), contact customer service to arrange a pickup.

4. Can I speak to a representative in Spanish or French?

Yes. When calling the U.S. toll-free number, press the appropriate key or say your preferred language. Qurate has multilingual agents fluent in Spanish, French, German, Japanese, and Mandarin.

5. Why is my order still showing as “processing”?

Orders may remain in “processing” for up to 48 hours during peak seasons. If your order has not shipped after 5 business days, contact customer service with your order number for an update.

6. Does Qurate Retail Group offer a loyalty program?

Yes. QVC offers QVC Insider, HSN offers HSN Rewards, and zulily offers zulily VIP. Members earn points on purchases, receive early access to sales, and enjoy free shipping. Sign up for free on each brand’s website.

7. Are Qurate’s customer service agents real people?

Yes. While Qurate uses AI for basic inquiries, all complex issues — returns, billing, technical support — are handled by trained human representatives based in the U.S. and international hubs.

8. How do I report a scam or fraudulent website pretending to be Qurate?

Forward suspicious emails to fraud@qurateretailgroup.com. Report fake phone numbers or websites to the FTC at reportfraud.ftc.gov. Qurate will never ask for your password or Social Security number over the phone.

9. Can I get a refund if I’m not happy with a product?

Yes. Qurate offers a “Satisfaction Guaranteed” policy on all products. If you’re unhappy — for any reason — you can return it within 30 days for a full refund, no questions asked.

10. Where is Qurate Retail Group’s headquarters?

Qurate Retail Group’s global headquarters is located at 1200 Englewood Parkway, Englewood, Colorado 80112, United States.

Conclusion

Qurate Retail Group in Englewood is more than a corporate entity — it is a cultural institution that has shaped how generations of consumers experience retail. From the early days of televised product demonstrations to today’s seamless blend of live streaming, AI, and omnichannel support, Qurate has remained true to its founding principle: put the customer first.

Its official customer support infrastructure — accessible via toll-free numbers, live chat, email, social media, and global helplines — reflects this commitment. With trained agents, multilingual services, no-questions-asked returns, and a culture of empathy, Qurate doesn’t just resolve problems — it builds relationships.

Whether you’re a long-time QVC viewer, a zulily mom hunting for the perfect birthday gift, or an international customer discovering HSN for the first time, you are not just a transaction — you are part of a community.

Always use the official numbers listed in this guide to ensure you receive authentic, high-quality support. Avoid third-party sites, unsolicited calls, or fake apps — they compromise your security and undermine the trust Qurate has spent decades earning.

As the home shopping industry continues to evolve, Qurate Retail Group stands as a beacon of customer-centric innovation. Its success lies not in the volume of products sold, but in the depth of connections forged — one phone call, one chat, one satisfied customer at a time.

For the latest updates, service alerts, or new support features, visit www.qurateretailgroup.com — your trusted source for all things Qurate.