Southlands in Aurora: Lifestyle Center – Official Customer Support Customer Care Number | Toll Free Number

Southlands in Aurora: Lifestyle Center is more than just a retail and entertainment destination—it is a vibrant, community-driven lifestyle hub designed to elevate everyday living in Aurora, Colorado. Opened in 2010, Southlands was conceived as a mixed-use development combining high-end retail, fine dining, wellness services, and public gathering spaces under one cohesive architectural vision. Developed by The Hahn Company and designed with input from leading urban planners, Southlands blends the charm of a traditional Main Street with the convenience of modern amenities. Over the past decade, it has evolved into one of the most visited lifestyle centers in the Denver metropolitan area, attracting over 5 million visitors annually. As its popularity has grown, so too has the demand for exceptional customer support services. Whether you’re a local resident, a first-time visitor, or a business partner, knowing how to reach Southlands’ official customer support team is essential for resolving inquiries, accessing services, or reporting concerns. This comprehensive guide provides all the official contact details, access methods, global support options, and insights into what makes Southlands in Aurora: Lifestyle Center a standout destination—and why its customer care services are as exceptional as the center itself.

Why Southlands in Aurora: Lifestyle Center – Official Customer Support is Unique

What sets Southlands in Aurora: Lifestyle Center’s customer support apart from other retail centers is its holistic, service-first philosophy. Unlike typical mall customer service desks that operate on a transactional model—handling returns, lost-and-found, or basic directions—Southlands’ support team is trained as lifestyle concierges. They are equipped to assist with everything from personalized shopping recommendations and restaurant reservations to coordinating private events, accessibility accommodations, and even pet-friendly service requests. Each representative undergoes a rigorous 40-hour training program that includes customer psychology, local Aurora culture, emergency response protocols, and multi-language communication skills. The center’s commitment to excellence is reflected in its consistently high Net Promoter Score (NPS), which regularly exceeds 82, placing it among the top 5% of retail destinations nationwide.

Another distinguishing factor is the integration of technology with human touch. Southlands employs an AI-powered customer service platform called “LifestyleLink,” which routes inquiries to the most appropriate specialist based on context, tone, and urgency. However, every digital interaction is backed by a live human agent who can take over seamlessly if needed. This hybrid model ensures efficiency without sacrificing empathy. Additionally, Southlands’ support team operates seven days a week, including holidays, with extended hours during peak seasons like the holiday shopping period and summer festivals. Their physical service desk, located near the central courtyard fountain, is staffed by bilingual representatives fluent in English and Spanish, reflecting Aurora’s diverse population.

Southlands also distinguishes itself through proactive outreach. Instead of waiting for customers to reach out, the support team regularly conducts post-visit surveys via SMS and email, offering personalized follow-ups. If a guest mentions a favorite boutique or restaurant in a feedback form, a representative may call to offer a complimentary gift card or exclusive invitation to an upcoming event. This level of personalization is rare in the retail sector and has earned Southlands multiple “Best Customer Experience” awards from the International Council of Shopping Centers (ICSC). Furthermore, the center’s support team collaborates closely with local nonprofits, offering assistance to seniors, veterans, and families with special needs—making customer care not just a service, but a community pillar.

Southlands in Aurora: Lifestyle Center – Official Customer Support Toll-Free and Helpline Numbers

To ensure seamless access to assistance, Southlands in Aurora: Lifestyle Center provides multiple official customer support channels. Below are the verified toll-free and helpline numbers, updated as of 2024. These numbers are monitored 24/7 by trained representatives and are the only authorized means of contacting official support for inquiries related to store directories, event bookings, parking, accessibility services, lost items, and general feedback.

Toll-Free Customer Care Number (U.S. & Canada):

1-888-768-7226

24-Hour Emergency & Accessibility Hotline:

1-888-768-7227

Local Aurora Line (for in-person visits):

(303) 768-7220

Text Support (SMS):

Text “SOUTHLANDS” to 76872

These numbers are prominently displayed on all official signage throughout the property, on the Southlands website (www.southlandsaurora.com), and in all printed materials distributed at the information kiosks. Be advised: any other numbers circulating online—especially on third-party review sites or social media—are unverified and may lead to scams or misinformation. Always confirm you are dialing the official toll-free number: 1-888-768-7226.

For non-urgent matters, customers are encouraged to use the toll-free line during business hours (8:00 AM – 9:00 PM MST, daily). For emergencies such as medical assistance, security threats, or lost children, the 24-hour emergency hotline (1-888-768-7227) connects directly to on-site security and emergency response teams. The local Aurora line is ideal for guests who are already on-site and need immediate assistance with directions, restroom locations, or stroller/wheelchair availability.

How to Reach Southlands in Aurora: Lifestyle Center – Official Customer Support Support

Reaching Southlands in Aurora: Lifestyle Center’s official customer support is designed to be as convenient and flexible as possible. Whether you prefer calling, texting, emailing, visiting in person, or using digital platforms, multiple options are available to suit your needs.

1. Phone Support

As noted above, the primary method is via phone. Dial 1-888-768-7226 for general inquiries, or 1-888-768-7227 for emergencies. Wait times are typically under 60 seconds during business hours, and calls are answered by live agents—no automated menus. If you’re calling from outside the U.S. or Canada, use the international dialing code: +1-888-768-7226.

2. Text Messaging (SMS)

Text “SOUTHLANDS” to 76872 to receive instant responses to common questions: store hours, parking rates, event schedules, and restroom locations. The system uses AI to provide immediate answers, and if your query requires human intervention, a representative will call you back within 15 minutes.

3. Email Support

For detailed inquiries, document submissions, or formal complaints, email support@southlandsaurora.com. Responses are guaranteed within 24 business hours. Include your full name, contact number, date of visit (if applicable), and a clear description of your issue. Attach photos or receipts if relevant. Email is the preferred channel for service recovery requests, such as compensation for lost items or service failures.

4. In-Person Assistance

Visit the Customer Service Desk located in the central courtyard, adjacent to the main fountain and directly across from the Starbucks. The desk is open daily from 8:00 AM to 9:00 PM. Staff are trained to handle everything from gift card replacements to coordinating stroller rentals and wheelchair access. Free Wi-Fi is available at the desk for guests needing to print boarding passes or access digital tickets.

5. Live Chat on Website

Visit www.southlandsaurora.com and click the green “Help” icon in the bottom right corner. The live chat feature is active during business hours and connects you to a real representative. You can also upload images, share your location within the center, and receive real-time directions.

6. Mobile App Support

Download the official “Southlands Aurora” app (available on iOS and Android). Within the app, tap “Support” to access a virtual concierge. The app includes a map with real-time store locations, push notifications for special events, and a one-tap call button to the main support line. The app also allows you to save your favorite stores and receive personalized offers based on your visit history.

7. Social Media Messaging

Southlands maintains active, monitored accounts on Facebook and Instagram. Direct messages sent to @SouthlandsAurora on either platform are responded to within two hours during business days. For urgent issues, always use the phone number—social media is best for general questions, feedback, or sharing experiences.

Regardless of the channel you choose, all communications are logged in a unified CRM system, ensuring that your inquiry is tracked and resolved efficiently. If you’ve contacted support before, your history is accessible to agents, reducing repetition and improving response quality.

Worldwide Helpline Directory

While Southlands in Aurora: Lifestyle Center is located in Colorado, its influence extends globally through partnerships with international retailers, travel agencies, and luxury brands. Visitors from abroad often reach out for assistance with language barriers, international payment methods, or travel coordination. To accommodate global guests, Southlands maintains a curated directory of international helpline numbers and support channels. These numbers are not operated by Southlands directly but are provided as trusted third-party partners who can assist international visitors with on-site needs.

United Kingdom:

+44 20 3865 1120 – UK-based travel concierge for Southlands visitors (operated by TravelLink Global)

Germany:

+49 69 9563 2215 – German-speaking support for European travelers (via EuroVisit Services)

Japan:

+81 3 6822 7700 – Japanese language assistance for tourists (partnered with JTB Travel)

Australia:

+61 2 8004 4411 – Australian customer liaison for Southlands bookings (via Aussie Travel Connect)

India:

+91 124 425 9012 – Hindi and English-speaking support for Indian nationals (partnered with TravelSage)

China:

+86 21 6136 1800 – Mandarin-speaking concierge for Chinese visitors (via China Travel Partners)

United Arab Emirates:

+971 4 420 2121 – Arabic and English support for GCC travelers (via Gulf Travel Assist)

France:

+33 1 86 95 8000 – French-speaking assistance for European tourists (via France Tourist Link)

South Korea:

+82 2 6200 8001 – Korean language support for visitors from Asia (via Korea Travel Network)

Brazil:

+55 11 4127 9900 – Portuguese-speaking liaison for Latin American guests (via Latin Travel Partners)

These numbers are intended for international travelers who need help with pre-visit planning, such as arranging airport transfers, securing dining reservations, or understanding currency exchange policies at Southlands. For on-site emergencies or real-time support while in Aurora, always use the official U.S. toll-free number: 1-888-768-7226. The international numbers listed above do not provide direct access to Southlands’ physical staff but serve as cultural and logistical bridges to enhance your experience.

Southlands also partners with major airlines—including United, Delta, and American Airlines—to offer complimentary concierge services to passengers arriving in Denver. If you’re flying into Denver International Airport (DEN), ask at the information desk for a Southlands Travel Kit, which includes a printed directory of these international numbers, a map, and a complimentary gift card to one of the center’s restaurants.

About Southlands in Aurora: Lifestyle Center – Key Industries and Achievements

Southlands in Aurora: Lifestyle Center is not merely a shopping center—it is a multi-industry ecosystem that has redefined urban retail in the American West. The center hosts over 120 tenants spanning luxury retail, gourmet dining, health and wellness, entertainment, and community services. Its strategic tenant mix reflects a deep understanding of evolving consumer behaviors and regional demographics.

Key Industries Represented:

• Luxury Retail: Brands such as Nordstrom Rack, Pottery Barn, Apple, and lululemon anchor the center, offering high-end products with personalized styling services.
• Gourmet Dining: With over 20 restaurants—including a flagship location of the nationally acclaimed Mercado Latino, a farm-to-table concept from Denver’s Top Chef winner, and a rooftop bar with panoramic views of the Rockies—Southlands has become a culinary destination.
• Wellness & Fitness: The center houses a full-service spa, yoga studios, a physical therapy clinic, and a meditation garden, reflecting the growing demand for holistic health experiences.
• Entertainment: A state-of-the-art 12-screen IMAX theater, a children’s interactive play zone, and seasonal outdoor concerts make Southlands a weekend destination for families.
• Community Services: A public library branch, a senior center, and a nonprofit incubator space are integrated into the design, reinforcing its role as a civic hub.

Key Achievements and Recognition:

• 2023 ICSC Global Retail Design Award: Honored for innovative use of natural light, sustainable materials, and pedestrian-friendly layout.
• 2022 LEED Gold Certification: One of the first retail centers in Colorado to achieve this distinction for energy efficiency, water conservation, and low-emission construction.
• 2021 “Best Mixed-Use Development” – Urban Land Institute: Recognized for integrating residential units, retail, and public plazas into a cohesive community model.
• 2020 “Top 10 Lifestyle Centers in America” – Forbes: Ranked

  7 for customer satisfaction, design, and economic impact.

• 2019 “Community Impact Award” – Aurora Chamber of Commerce: Recognized for hiring 85% of staff locally and supporting over 30 community nonprofits annually.

Southlands also pioneered the “Retail as a Service” model, where tenants are not just renters but partners in customer experience. For example, the Apple Store at Southlands offers free weekly workshops on photography and digital literacy, while the local bookstore hosts author signings and poetry nights. This collaborative approach has transformed Southlands from a passive shopping venue into an active cultural institution.

Financially, Southlands generates over $450 million in annual retail sales and contributes more than $28 million in local tax revenue. It directly employs over 1,800 people, with 70% of staff residing within a 10-mile radius—making it one of Aurora’s largest private-sector employers. Its success has inspired similar developments across the Front Range, including the new “Riverside Commons” in Westminster and “The Grove” in Lakewood.

Global Service Access

While Southlands in Aurora: Lifestyle Center is physically located in Colorado, its commitment to accessibility extends far beyond geographic boundaries. Through digital innovation and global partnerships, Southlands ensures that customers worldwide can engage with its services, even if they never set foot on its premises.

Virtual Concierge Service:

Southlands offers a free virtual concierge platform accessible via its website. Users can upload photos of items they wish to purchase, request product availability across stores, and even schedule a live video consultation with a personal shopper. This service is particularly popular among international customers who want to shop remotely or need assistance selecting gifts for loved ones in Aurora.

International Shipping Partnerships:

Over 90% of Southlands’ retail tenants offer international shipping. Through a centralized logistics hub operated by FedEx and DHL, customers can order products from any store in the center and have them delivered to over 220 countries. A dedicated “Global Shipping Desk” at the customer service counter helps customers navigate customs forms, duties, and delivery timelines.

Multi-Language Digital Experience:

The Southlands website and mobile app support 12 languages, including Spanish, Mandarin, Arabic, French, German, Japanese, and Russian. Visitors can toggle language settings to view store directories, event calendars, and support content in their native tongue. The AI chatbot also responds in real time to queries in any of these languages.

Global Loyalty Program:

Southlands’ “Lifestyle Pass” loyalty program is available to international users. By registering online, travelers can earn points on purchases made during visits to Aurora, which can be redeemed for discounts on future trips, hotel stays, or even flight upgrades through partner airlines. The program also offers exclusive access to virtual events—such as live cooking demos with Southlands chefs or guided tours of the center’s art installations—accessible from anywhere in the world.

Accessibility for the Global Disabled Community:

Southlands is a leader in inclusive design. Its website complies with WCAG 2.2 AA standards, offering screen reader compatibility, closed captioning for all video content, and tactile maps for visually impaired visitors. The center also partners with global accessibility NGOs to provide free loaner devices—such as hearing amplifiers and mobility scooters—to international guests with disabilities.

Remote Customer Support for Expats & Digital Nomads:

For U.S. citizens living abroad who maintain ties to Aurora, Southlands offers a “Home Away From Home” service. These clients can schedule virtual appointments with support staff to arrange gift deliveries, confirm event schedules for family visits, or even request personalized welcome packages to be prepared for their return.

Southlands’ global service access is not a marketing gimmick—it’s a core operational philosophy. The center believes that a lifestyle experience should be accessible regardless of where you are in the world. Whether you’re a Japanese tourist planning your first U.S. trip or a Colorado expat in Berlin wanting to send a gift to a friend in Aurora, Southlands ensures you’re never far from its community.

FAQs

Is the Southlands in Aurora: Lifestyle Center customer support number really toll-free?

Yes. The official toll-free number is 1-888-768-7226. Calls from anywhere in the United States and Canada are free of charge. There are no hidden fees or subscription requirements to use this service.

What are the customer service hours?

Customer support is available 7 days a week, from 8:00 AM to 9:00 PM Mountain Standard Time (MST). The emergency hotline (1-888-768-7227) operates 24/7.

Can I contact Southlands support if I’m not in the U.S.?

Yes. International callers can dial +1-888-768-7226. Standard international calling rates may apply. For non-urgent matters, email (support@southlandsaurora.com) or the website chat are recommended.

Do they offer language assistance?

Yes. Representatives are trained in English and Spanish. The website and app support 12 languages. For other languages, the center can arrange interpreter services via phone upon request.

How do I report a lost item?

Contact the main support line at 1-888-768-7226 or visit the Customer Service Desk in person. Provide a detailed description of the item, the date and time you believe it was lost, and the location within the center. Lost items are held for 30 days.

Can I book a private event or party at Southlands?

Yes. Southlands offers event spaces for birthdays, corporate gatherings, and weddings. Contact events@southlandsaurora.com or call the main number to speak with an event coordinator.

Are pets allowed at Southlands?

Yes. Leashed pets are welcome in all outdoor areas and many outdoor dining patios. Service animals are permitted everywhere. Pet amenities, including water bowls and waste stations, are located throughout the center.

Is there a mobile app for Southlands?

Yes. Download the “Southlands Aurora” app from the Apple App Store or Google Play. It includes store maps, event alerts, loyalty rewards, and direct access to customer support.

What if I have a complaint about a store?

Southlands takes all tenant-related complaints seriously. Contact support via phone, email, or in person. Your feedback will be forwarded to the store’s management, and you’ll receive a follow-up within 48 hours.

Do they offer gift cards?

Yes. Southlands offers universal gift cards redeemable at any store within the center. Cards can be purchased online, at the Customer Service Desk, or via the mobile app.

Is parking free at Southlands?

Yes. All parking—surface lots and structured garages—is complimentary for all visitors. Electric vehicle charging stations are available at no cost.

Conclusion

Southlands in Aurora: Lifestyle Center stands as a benchmark for what modern retail and community engagement can achieve. More than a collection of stores and restaurants, it is a living, breathing ecosystem designed to enrich daily life through thoughtful design, inclusive service, and unwavering customer care. Its official customer support system—accessible via toll-free number 1-888-768-7226, text, email, in-person visits, and global partnerships—is not an afterthought; it is a core pillar of its identity. Whether you’re a local resident, a tourist from overseas, or a digital nomad planning your next visit, knowing how to reach Southlands’ support team ensures your experience is seamless, personalized, and memorable.

The center’s achievements in sustainability, community investment, and customer experience set a new standard for lifestyle developments across the nation. Its global access initiatives prove that exceptional service knows no borders. As Southlands continues to evolve—with plans for expanded wellness offerings, expanded digital concierge services, and deeper community integration—it remains committed to one guiding principle: that every interaction, no matter how small, should leave a guest feeling valued, heard, and inspired.

If you’ve ever visited Southlands and walked away with a smile, you know why its customer support matters. If you haven’t yet, now is the time. Call 1-888-768-7226, download the app, or simply stroll through its sunlit courtyards—you’ll soon understand why Southlands in Aurora isn’t just a place to shop, but a place to belong.