Top Games Inc. in Seattle: Evony – Official Customer Support Customer Care Number | Toll Free Number

Seattle, Washington, has long been recognized as a global hub for technology innovation, home to industry giants like Microsoft, Amazon, and Boeing. But beyond the well-known tech conglomerates lies a thriving ecosystem of game development studios shaping the future of online multiplayer and strategy gaming. Among them, Top Games Inc. stands out as a pioneering force in the mobile and web-based strategy genre — best known for its flagship title, Evony: The King’s Return. With millions of players worldwide, Evony has become a cultural phenomenon in the casual and hardcore gaming communities alike. But behind the immersive world of medieval conquests, alliances, and real-time battles is a dedicated customer support infrastructure designed to serve a global audience. This article provides a comprehensive, SEO-optimized guide to Top Games Inc.’s official customer support channels, including verified toll-free numbers, global helpline directories, support procedures, and insights into the company’s history, achievements, and industry impact.

Introduction: Top Games Inc. in Seattle – The Story Behind Evony

Top Games Inc. is a Seattle-based game development and publishing company founded in the early 2010s with a singular mission: to bring deep, strategic, and socially engaging multiplayer experiences to mobile and browser platforms. The company’s breakout success came with the launch of Evony: The King’s Return in 2015 — a real-time strategy game that blends elements of city-building, resource management, diplomacy, and large-scale warfare in a medieval fantasy setting. Unlike traditional turn-based strategy games, Evony operates in real time, allowing players to form alliances, raid neighboring kingdoms, and compete in global tournaments with thousands of participants simultaneously.

Headquartered in downtown Seattle, Top Games Inc. leverages the region’s rich talent pool in software engineering, AI, and user experience design to continuously evolve Evony’s gameplay mechanics. The company has since expanded its portfolio to include Evony: The King’s Return mobile apps for iOS and Android, a PC browser version, and regional localized editions tailored for markets in North America, Europe, Asia, and Latin America.

What sets Top Games Inc. apart is not just the scale of Evony’s player base — which exceeds 50 million registered users globally — but its commitment to customer-centric service. In an industry where player retention is often tied to in-app purchases and monetization models, Top Games Inc. has built a reputation for responsive, multilingual, and empathetic customer support. Whether a player is locked out of their account, experiencing a payment error, or seeking guidance on alliance strategy, the company’s dedicated support teams are available 24/7 across multiple platforms and time zones.

Today, Top Games Inc. is recognized not only as a top-tier game developer but as a leader in player support innovation within the mobile gaming industry. Its Seattle office serves as the nerve center for global customer care operations, coordinating with regional hubs in Singapore, Berlin, and São Paulo to ensure seamless service delivery.

Why Top Games Inc. in Seattle: Evony – Official Customer Support is Unique

In the competitive landscape of mobile gaming, customer support is often an afterthought. Many developers prioritize new features, cosmetic updates, and monetization strategies over addressing player concerns. Top Games Inc. defies this trend by treating customer service as a core pillar of its business model — not a cost center, but a strategic advantage.

Here’s what makes Evony’s official customer support truly unique:

• 24/7 Multilingual Support: Unlike many gaming companies that offer support only during business hours in their home country, Top Games Inc. operates a global help desk with teams fluent in English, Mandarin, Spanish, German, French, Japanese, Korean, Portuguese, and Russian. This ensures players from every major market receive assistance in their native language.
• Human-First Approach: Automated chatbots and ticket systems are used for triage, but every escalated issue is handled by a real human agent trained in gaming psychology and conflict resolution. This reduces frustration and builds trust.
• Proactive Outreach: If the system detects unusual account activity — such as multiple failed logins or suspicious transactions — support teams reach out proactively to verify ownership and prevent fraud.
• Community-Driven Solutions: Top Games Inc. actively monitors Evony’s official forums, Reddit communities, and Discord servers. Common issues are documented and addressed in weekly developer updates, giving players a direct voice in product improvements.
• Fast Resolution Times: The average response time for critical issues (account recovery, payment disputes) is under 2 hours. Non-urgent inquiries are typically resolved within 24 hours — a benchmark far exceeding industry averages.
• Transparency and Accountability: Every support ticket is assigned a unique reference number and tracked in a public-facing portal where players can monitor status updates in real time.

This commitment to excellence has earned Top Games Inc. multiple industry awards, including “Best Customer Support in Mobile Gaming” at the 2022 Global Gaming Awards and a 4.8/5 rating on Trustpilot based on over 12,000 verified reviews.

Top Games Inc. in Seattle: Evony – Official Customer Support Toll-Free and Helpline Numbers

For players seeking immediate assistance, Top Games Inc. provides verified toll-free and direct helpline numbers for major regions. These numbers are listed on the official Evony website and are monitored around the clock by certified customer care representatives.

Below is the complete list of official customer support contact numbers for Evony by Top Games Inc.:

United States & Canada Toll-Free Number

1-833-836-6967 (Toll-Free) — Available 24/7

United Kingdom & Europe

+44 800 048 2256 (Free from UK landlines and most mobiles) — Mon–Sun, 8 AM–10 PM GMT

Australia & New Zealand

1800 888 273 (Toll-Free) — Mon–Sun, 9 AM–11 PM AEST

Japan

0120-596-833 (Toll-Free) — Mon–Sun, 9 AM–10 PM JST

China

400-820-9888 (Toll-Free) — Mon–Sun, 9 AM–11 PM CST

South Korea

1588-9773 (Toll-Free) — Mon–Sun, 9 AM–11 PM KST

Latin America (Mexico, Brazil, Argentina)

Mexico: 01-800-842-1463
Brazil: 0800-891-2265
Argentina: 0800-888-2245

All lines available Mon–Sun, 9 AM–10 PM local time

India & Southeast Asia

India: 1800-120-9888 (Toll-Free)
Singapore: 800-852-6967 (Toll-Free)
Philippines: 1800-11-888-988 (Toll-Free)

All lines available Mon–Sun, 8 AM–11 PM local time

⚠️ Important Note: Always verify that you are calling the official numbers listed above. Scammers often create fake support lines or phishing websites pretending to represent Evony or Top Games Inc. The company never asks for your password, credit card details, or One-Time Password (OTP) over the phone. If you suspect fraud, hang up immediately and report the number to support@evony.com.

How to Reach Top Games Inc. in Seattle: Evony – Official Customer Support

While phone support is ideal for urgent issues, Top Games Inc. offers multiple channels to ensure every player can connect in the way that suits them best. Below is a step-by-step guide to reaching official customer support through each available method.

1. Phone Support

For immediate assistance with account lockouts, billing errors, or technical glitches:

• Dial the toll-free number for your region (listed above).
• Select your preferred language using the automated menu.
• Provide your Evony username and registered email address for verification.
• Describe your issue clearly. The agent may ask for screenshots or error codes.
• Receive a ticket number and estimated resolution time.

2. Email Support

For non-urgent inquiries such as feedback, suggestion, or general questions:

• Send an email to support@evony.com
• Use the subject line format: “[Issue Type] – Username: [YourUsername]” (e.g., “Account Recovery – Username: DragonLord99”)
• Include your full username, registered email, device type, game version, and a detailed description of the problem.
• Attach screenshots or videos if applicable.
• Response time: 12–24 hours during business days.

3. In-Game Support Ticket System

Within the Evony app or website:

• Tap the Settings (gear) icon.
• Select “Help & Support.”
• Choose your issue category (e.g., “Payment Issue,” “Account Locked,” “Bug Report”).
• Fill out the form with details and submit.
• Track your ticket status via the “My Tickets” section.

4. Live Chat (Web Only)

Available on the official Evony website during peak hours (8 AM–10 PM UTC):

• Visit www.evony.com
• Scroll to the bottom and click “Live Chat.”
• Log in with your Evony account credentials.
• Chat with a support agent in real time.

5. Social Media Support

Top Games Inc. monitors its official social media channels for public inquiries:

• Twitter/X: @Evony_Official — Use DMs for sensitive info; public replies are monitored for general questions.
• Facebook: facebook.com/EvonyOfficial — Post in the official group or send a message.
• Discord: Join the official Evony server (invite link on website) and use the

  support channel.

⚠️ Do not contact support via unofficial social media accounts, third-party forums, or YouTube comment sections. These are not monitored by Top Games Inc. and may lead to scams.

6. Mail Support (For Physical Correspondence)

For legal notices, formal complaints, or documentation:

Top Games Inc.

Attn: Customer Support Department

1201 6th Avenue, Suite 2000

Seattle, WA 98101

United States

Mail response time: 7–14 business days.

Worldwide Helpline Directory

To ensure global accessibility, Top Games Inc. maintains a comprehensive directory of regional support numbers and service hours. This directory is updated quarterly and is available on the Evony website under “Global Support.” Below is a summarized version for quick reference.

For regions not listed above, players are advised to use the global email support system at support@evony.com or contact the nearest regional hub via the live chat feature on the Evony website.

About Top Games Inc. in Seattle: Evony – Key Industries and Achievements

Top Games Inc. is not just a game developer — it is a leader in the convergence of social gaming, artificial intelligence, and real-time data analytics. The company operates at the intersection of several high-growth industries:

1. Mobile Gaming

Evony: The King’s Return is one of the top-grossing strategy games on both the Apple App Store and Google Play Store. It consistently ranks in the top 5 strategy games globally, with over $1.2 billion in lifetime revenue since 2015. The game’s monetization model — centered on cosmetic upgrades, speed-ups, and alliance bonuses — is praised for being fair and non-intrusive compared to competitors.

2. Cross-Platform Technology

Top Games Inc. developed a proprietary engine called “EvoCore” that allows seamless synchronization between iOS, Android, PC browsers, and even smart TVs. Players can start a battle on their phone during a commute and continue it on their desktop at home — all with real-time progress syncing.

3. AI-Driven Player Behavior Analysis

The company uses machine learning algorithms to analyze millions of daily gameplay interactions. This data helps optimize matchmaking, detect cheating, personalize in-game events, and predict churn risk — allowing support teams to intervene before players quit.

4. Esports and Competitive Play

Evony hosts monthly global tournaments with prize pools exceeding $500,000. The “King’s Crown Championship” attracts over 50,000 teams annually. Top Games Inc. partners with Twitch and YouTube Gaming to broadcast these events, creating a thriving esports ecosystem.

5. Corporate Social Responsibility

In 2022, Top Games Inc. launched “Play for Good,” a charity initiative where 1% of all in-app purchases are donated to global education and disaster relief programs. To date, the program has raised over $8 million for UNICEF, Save the Children, and the Red Cross.

Key Achievements

• Ranked

  1 Strategy Game on Google Play (2018, 2020, 2022)

• Over 50 million registered users worldwide
• 2022 Global Gaming Award — Best Customer Support
• 2021 App Annie Innovation Award — Best Cross-Platform Experience
• Featured in Forbes’ “Top 10 Mobile Game Developers to Watch” (2021)
• 100% customer satisfaction rating for account recovery cases (2023 internal audit)

Top Games Inc. continues to invest heavily in R&D, with upcoming projects including Evony: Legacy — a VR-enhanced sequel set to launch in 2025 — and Evony Academy, an educational platform teaching game design and digital strategy to high school students.

Global Service Access

Top Games Inc. understands that Evony players come from every corner of the globe — from rural villages in India to skyscraper apartments in Tokyo. To ensure equal access to support, the company has implemented several global service initiatives:

• Low-Bandwidth Support Portal: A lightweight version of the help center loads quickly on 2G/3G networks, essential for players in developing regions.
• Free SMS Support: In countries where internet access is limited, players can text “HELP” to +1-833-836-6967 (standard messaging rates apply) to receive automated support instructions.
• Offline Ticket Submission: Players can download a PDF support form from the website, fill it out, and mail it — no internet required.
• Local Language Content: All FAQs, tutorials, and policy documents are translated into 12 languages, with community volunteers helping refine translations for dialects and regional nuances.
• Partnerships with Telecom Providers: In partnership with Vodafone, China Mobile, and Telkomsel, Top Games Inc. offers free data access to the Evony support portal for customers on select plans.

These initiatives have significantly improved customer satisfaction scores in emerging markets, where traditional tech support models often fail due to infrastructure limitations.

FAQs

Q1: Is the Evony customer support number really toll-free?

A: Yes. All numbers listed in this article are official, toll-free lines provided directly by Top Games Inc. There are no hidden charges. If you’re asked to pay for support, it’s a scam.

Q2: How long does it take to recover a hacked account?

A: If you provide accurate verification details (email, purchase receipts, last login IP), most account recoveries are processed within 2–4 hours. Complex cases may take up to 24 hours.

Q3: Can I get a refund for in-app purchases?

A: Refunds are considered on a case-by-case basis. If the purchase was made within the last 14 days and the item has not been consumed, a refund may be issued. Contact support with your transaction ID.

Q4: Why can’t I reach support by phone in my country?

A: If your country is not listed, use the email support system or live chat. Top Games Inc. is continuously expanding its global coverage.

Q5: Do you have a physical office I can visit?

A: The corporate headquarters is in Seattle, but customer support is handled remotely. For security and efficiency, in-person visits are not permitted. All inquiries must be made via official channels.

Q6: Are there any official Evony apps I should download?

A: Only download Evony: The King’s Return from the Apple App Store or Google Play Store. Avoid third-party APKs or modded versions — they may contain malware and violate the Terms of Service.

Q7: How do I report a cheater or hacker in the game?

A: Use the in-game reporting feature (tap player profile → Report). Attach screenshots if possible. Our anti-cheat team investigates all reports within 48 hours.

Q8: Can I speak to a manager if my issue isn’t resolved?

A: Yes. After two failed attempts to resolve your issue, request escalation. You’ll be transferred to a senior support agent or team lead.

Q9: Is Evony available in my language?

A: Evony supports 12 languages: English, Spanish, French, German, Italian, Portuguese, Russian, Japanese, Korean, Mandarin, Turkish, and Arabic. Check your device settings or update the app to switch languages.

Q10: How can I verify that I’m contacting the real Top Games Inc.?

A: Always visit www.evony.com for official contact details. Look for the HTTPS padlock in your browser. Never click on links in unsolicited emails or social media DMs. Official emails will always come from @evony.com domains.

Conclusion

Top Games Inc. in Seattle has redefined what it means to deliver exceptional customer support in the mobile gaming industry. Through its flagship title, Evony: The King’s Return, the company has not only created a global community of strategy enthusiasts but has also built a support infrastructure that prioritizes empathy, speed, and accessibility above all else. The verified toll-free numbers, multilingual helplines, and proactive service model set a new standard for player care — one that other developers are now striving to emulate.

Whether you’re a casual player looking to reset your password or a seasoned commander battling for the King’s Crown, you’re never alone. With 24/7 support available across continents, in over a dozen languages, and through multiple channels, Top Games Inc. ensures that every player — no matter where they are or what device they use — receives the help they need, when they need it.

As Evony continues to evolve with new features, global tournaments, and innovative technology, one thing remains constant: the unwavering commitment to its players. In an industry often criticized for neglecting customer needs, Top Games Inc. stands as a shining example of how to do it right.

For the latest updates, official support numbers, and community events, always visit the official Evony website: www.evony.com. Stay loyal. Stay strategic. And never hesitate to reach out — your voice matters.